Program Coordinator (FT) SOH - Welcome Home

Catholic Social Services is currently seeking a full-time, 40 hours per week, Program Coordinator in Edmonton to join our dynamic and talented team. We view each human life as a unique and precious gift from God that deserves to be loved and provided for. Would you like to be a part of making a meaningful difference in the lives of some of Edmonton’s most vulnerable individuals? Catholic Social Services is looking for someone who is confident, motivated, non-judgmental, and can provide excellent person-centered care, while supporting vulnerable people in your community. 

Job Summary:

Join the Welcome Home team a Program Coordinator! Welcome Home is a volunteer and participant-matching program that supports newly housed individuals to gain more social connectivity and thriving relationships! Volunteers are matched through Welcome Home with an individual who has left homelessness and is now struggling with social isolation and loneliness in their new home. Volunteers help them to build connection and resilience through community outings, weekly conversations, and attending fun social events. Some of the individuals in Welcome Home have experienced trauma and may struggle with mental illnesses and/or addictions. Welcome Home strives to connect these individuals with volunteers who are caring, and non-judgmental to help them make a fresh start in their new community. The Program Coordinator carries out the day-to-day operations of Welcome Home and ensures that the program is responding to community needs in an efficient and prompt manner. This position requires strong communication skills with a high degree of diplomacy and people management skills. The Program Coordinator primarily supports program Participants, takes the lead on establishing relationships with community partners, assists with volunteer services, and supports the dedicated Welcome Home Team to provide excellent service.

Your responsibilities include, but are not limited to:

• Serve as the primary contact for Participants of Welcome Home; check in with all Participants once per month and document all interactions
• Provide appropriate supports to Participants with professional boundaries; effectively resolve conflicts and challenges that Participants experience with their programming, as needed
• Recruit new Participants and conduct Participant interviews regularly
• Meet and maintain Participant program targets
• Establish and maintain professional community relations with Homeward Trust, and other housing first agencies
• Deliver presentations on Welcome Home to community agencies to promote the program and recruit new Participants
• Promote the Welcome Home program in the community, seek donations, and participate in fundraising ventures for the program

• Promote the Agency’s mission, vision and values
• Maintain open and effective communication
• Attend program staff meetings and contribute to program discussions and developments
• Lead special projects such as developing new training material, new programs and presentations
• Attend and assist in the planning of any social events for the participants and volunteers
• Discuss problems/difficulties with the team an Program Manager and offer possible solutions
• Attend/participate in Development and Community Relations service meetings as needed
• Participate in Agency committees, as needed

• Work with the Welcome Home team to coordinate quality improvement initiatives and ensure that practices are in compliance with COA standards
• Participate actively in the COA accreditation process

• Coordinate the daily activities of Welcome Home ensuring data entry is accurately completed on a regular basis, and information is filed accordingly
• Complete filing of documentation

• Complete other duties, as assigned

What this job requires:

• A Diploma/Degree in Human Services (or equivalent).
• Minimum of 2 years’ experience working within community-based services serving individuals with histories of homelessness, complex mental health issues, addictions and trauma
• An understanding of poverty-related issues involving homelessness and additional awareness of Indigenous population.
• The ability to work independently in the community and effective case management are requirements of this position.
• Certification or training in Indigenous Awareness, Abuse Awareness, Standard First Aid, and Violence/Crisis Intervention is a definite asset.
• The ideal candidate will have an organized and compassionate approach to the work, strong team work skills, a commitment to developing positive supporting relationships.

Other qualifications and experience include:

• Ability to think critically and be ethically conscious of the CSS mandate and values
• Ability to maintain a calm demeanor in stressful situations
• Ability to be outgoing, and quickly build meaningful relationships
• Ability to be flexible and adaptable
• Possess excellent de-escalation skills
• Ability to work with an enthusiastic, and driven mindset
• Possess excellent planning and organization skills.
• Possess a good knowledge of community resources
• Competent with Microsoft Office and other Agency computer applications
• Demonstrated ability to act with professionalism, confidentiality, and diplomacy
• Proven case documentation and effective information reporting practices
• A reliable Vehicle, Valid Driver’s License, Vehicle Registration and Third Party Liability Insurance (amount of two million)
• Police Information Check including vulnerable sector search, and Intervention Record Check current within six (6) months
• Summary of driving record with no more than six (6) demerit points current within one (1) year.

Police Information Check including vulnerable sector search, Intervention Record Check and/ or summary of driving record are conditions of employment and the financial responsibility of the candidate.

What We Offer:

• Annual Salary: $49,965.84 to $56,229.84based on qualifications and experience
• We offer flexibility and supportive working environment.
• Flexible benefit options when eligible.
• Work within a highly collaborative, team-oriented organization, where your ideas are heard, and you can see your impact daily.
• Growth Opportunities: apply and grow your skills within a dynamic, innovative and expanding Agency that is taking a leadership role in our industry.

About Catholic Social Services:

You will be joining an established Agency that is guided by faith to care for and bring hope to people in need with humility, compassion and respect. With more than 60 years of service delivery, Catholic Social Services is one of the largest multi-function social services agencies in Canada, with more than 1900 staff, and hundreds of volunteers delivering 130+ programs throughout Central Alberta and Edmonton.

We welcome and celebrate the diversity of our employees and volunteers who choose to work with our Agency in support of our mission, values, and principles. We employ and serve people of all faiths, or no faith, while respecting all backgrounds and experiences.

“As a Catholic social services agency, we are guided by faith to care for and bring hope to people in need with humility, compassion and respect.”

Our values are at the core of everything we do!

• Humility: We acknowledge with gratitude our human abilities and limitations. We demonstrate humility by doing the best that we can with the resources that we have.
• Compassion: We respond to people in need with love. We demonstrate our compassion by caring for people without judgment and without condition.
• Respect: We demonstrate our respect by being personally present, open and attentive to those we care for and by honouring their dignity and freedom.

We thank all applicants. Only candidates selected for an interview will be contacted.

We embrace diversity and offer equal opportunities to all qualified applicants regardless of origin, culture, ethnicity, age, ability, gender identity, and people of faith or no faith.