Senior PQI Specialist (FT)

Edmonton, AB, Canada Req #344
Wednesday, May 15, 2024

Are you looking for an inviting and exciting career opportunity? Do you want to positively contribute to an organization that serves the community? If the answer is “Yes!”, this is the job for you!  

Catholic Social Services is currently recruiting for one, full time (40 hours per week), Senior Performance and Quality Improvement (PQI) Specialist to join our head office in Edmonton, AB. 

Hybrid work opportunities: Join our team with a position that offers the flexibility of remote and in-office collaboration.

Job Summary: 

Reporting to the Chief Services Officer (CSO), the Senior Performance and Quality Improvement (PQI) Specialist leads the Agency’s-accreditation through the Council on Accreditation (COA) every four years and leads overall performance improvement efforts for the Agency. This position ensures that Agency’s policies and procedures are in-place, or developed to address gaps, to align to applicable legislation, service best practices, and the Agency’s mission, values, and principles. This position works collaboratively with senior leaders across the organization to develop a strong understanding of the requirements of PQI initiatives and outcomes.  This position oversees the Agency’s PQI department, including supervising team members and managing the department’s budget.

Job Duties: 

Primary job duties include but are not limited to:

  • Understands, supports, promotes, and adheres to the Agency’s vision, mission, values, and organizational ethics, and treat all persons with humility, compassion, and respect 
  • Presents as a positive and professional role model and ambassador for the Agency in interactions with internal and external stakeholders.  Maintains respectful personal boundaries
  • Communicates effectively and respectfully in a professional and confidential manner with all employees and external stakeholders; both verbally and in writing
  • Establishes and maintains respectful, collaborative working relationships with employees and external stakeholders, as applicable
  • Promotes and implements the Agency’s strategic objectives and provides input to future strategic plans
  • Participates in the development of, and then effectively executes their department’s strategy for the Agency by partnering with key stakeholders
  • Maintains awareness of external and internal social service, and political and economic landscapes that may impact the Agency 
  • Creates strategic alliances with key stakeholders to better meet emerging and future Agency needs and enhance the Agency and/or department’s long-term strategy 
  • Provides excellent leadership to team through effective resource allocations and timely recruitment, development and coaching, performance evaluation and feedback, health and wellness, safety, and succession planning; leads by example to build a high-performance team and a positive work environment
  • Attracts, develops, coaches, mentors, engages, and retains high-performance team members, empowering them to elevate their level of responsibility and performance to accomplish Agency goals and strategies
  • Establishes and maintains strong relationships with team; supports direct reports and team members, identifying team member and/or department needs, and seeking timely solutions for problems
  • Manages and approves employee schedules, timesheets, and leave requests while ensuring adequate employee coverage. Ensures all employee documentation is current and accurate and submitted in a timely manner
  • Ensures quality and responsive services within the department to support the Agency’s mission
  • Attends and actively participates in scheduled meetings including identifying problems and suggesting solutions to support team/Agency initiatives. Leads, monitors, and/or follows-up on agreed-upon actions
  • Leads Agency through Council of Accreditation (COA), providing consultation and follow up on an ongoing basis
  • Ensures Agency meets PQI standards for COA and legislative requirements 
  • Provides support and guidance to Agency’s PQI committee
  • Develops measurement metrics suitable to the Agency environment/report on metrics
  • Identifies trends from data for use at Agency/service level to inform decisions on program/procedure changes
  • Manages PQI initiatives as directed by Agency 
  • Collaboratively works with services and departments on PQI initiatives
  • Enterprise performance measurement
  • Policy management and consultation
  • Ensures budget compliance
  • Develops key metrics and monitors performance for area of responsibility
  • Identifies critical issues and risks to be mitigated in order to achieve effective implementation of  programs, policies, processes, and practices
  • Ensures department’s activities comply with organizational requirements for quality management, legal compliance, and mission fidelity
  • Ensures appropriate and confidential handling and storage of client/Agency/supplier/vendor/contractor information and documentation in accordance to Agency policies, procedures, and standards
  • Provides guidance and direction to streamline the development of systems, processes, protocols, and tools to better support the facilitation, collection, and sharing of program knowledge through continuous improvement and optimization of technology solutions
  • Completes and submits regular and ad hoc reports and documentation as per standard procedures on or before assigned due dates
  • Assists in training and supporting new employees and colleagues 
  • Reports incidents to manager or designate in a timely manner
  • Follows health and safety protocols while adhering to Agency policies and procedures
  • Maintains a pleasant and safe work environment, ensuring high levels of cleanliness, comfort, and safety
  • Performs other related duties as required 

What this job requires:

  • Diploma in Business, Administration, Property Management or a related field
  • Minimum of a Bachelor’s Degree such as Bachelor of Commerce, business administration, or related discipline from a recognized educational institution
  • Project Management Institute (PMI) training or accreditation is an asset
  • Change Management certification is an asset
  • Quality improvement certifications such as Six Sigma, Lean, or Total Quality Management (TQM) is an asset
  • Additional relevant certifications or designations considered an asset 
  • Minimum of ten (10) years’ progressive experience related to outcome measurements for human services, business analysis, data analysis, enterprise performance management, process improvement, and/or project management
  • Demonstrated experience in implementing initiatives and knowledge of change management and communication practices
  • Prior experience working in the human services industry is an asset
  • Equivalent combinations of education and experience will be considered 

What We Offer:

  • The comprehensive salary for this position is based on qualifications and experience.
  • We offer flexibility and supportive working environment.
  • Flexible benefit options when eligible.
  • Work within a highly collaborative, team-oriented organization, where your ideas are heard, and you can see your impact daily.
  • Growth Opportunities: apply and grow your skills within a dynamic, innovative and expanding Agency that is taking a leadership role in our industry.


About Catholic Social Services:

You will be joining an established Agency that is guided by faith to care for and bring hope to people in need with humility, compassion and respect. With more than 60 years of service delivery, Catholic Social Services is one of the largest multi-function social services agencies in Canada, with more than 1900 staff, and hundreds of volunteers delivering 130+ programs throughout Central Alberta and Edmonton.

We welcome and celebrate the diversity of our employees and volunteers who choose to work with our Agency in support of our mission, values, and principles. We employ and serve people of all faiths, or no faith, while respecting all backgrounds and experiences.

“As a Catholic social services agency, we are guided by faith to care for and bring hope to people in need with humility, compassion and respect.”

Our values are at the core of everything we do!

  • Humility: We acknowledge with gratitude our human abilities and limitations. We demonstrate humility by doing the best that we can with the resources that we have.
  • Compassion: We respond to people in need with love. We demonstrate our compassion by caring for people without judgment and without condition.
  • Respect: We demonstrate our respect by being personally present, open and attentive to those we care for and by honouring their dignity and freedom.

We thank all applicants. Only candidates selected for an interview will be contacted.

We embrace diversity and offer equal opportunities to all qualified applicants regardless of origin, culture, ethnicity, age, ability, gender identity, and people of faith or no faith.

Other details

  • Pay Type Salary
Location on Google Maps
  • Edmonton, AB, Canada