Program Manager - Complex Needs Residential Programs

Red Deer, AB, Canada Req #343
Wednesday, May 15, 2024

Are you looking for an inviting and exciting career opportunity? Do you have a passion for working collaboratively and making a difference? If the answer is “Yes”, this is the job for you! Put your skills towards a rewarding opportunity as Program Manager overseeing our complex needs adult residential programs in Red Deer!

Catholic Social Services is currently recruiting for one permanent, full-time, 40 hours per week Program Manager to work with adults with complex needs in residential group care settings.

Job Summary:

The Program Manager is responsible for the coordination, management, and continuity of services for clients with diverse and complex needs. The Manager is also required to coordinate the scheduling, delegation, logistics, and budgeting to ensure the successful facilitation of the service in accordance with all applicable legislation, Agency policies, practices, and procedures, and accreditation standards.

Job Duties:

  • Manage day to day program operations
  • Participate in strategic planning and implementation of program goals and objectives
  • Ensure plans comply with Council on Accreditation (COA) standards, policies, procedures, and contractual requirements
  • Adhere to fiscal and budgetary requirements and prepare Agency funding requests, as well as manage program expenditures and make adjustments as needed to meet set targets
  • Attract, develop, coach, mentor, engage, and retain high-performance team members, empowering them to elevate their level of responsibility and performance to accomplish service goals and strategies
  • Ensure the team is meeting program expectations including but not limited to: adhering to policy and procedures, completion of incident reporting, effective client support, maintaining staff training and Occupational Health and Safety requirements. Identify training gaps and facilitate training as necessary
  • Complete performance appraisals and actively use performance management to successfully develop team
  • Monitor and review client case and clinical development
  • Lead role on the agency’s Behavioural Support Facilitation team. Supporting all programs with development and oversight of Behavioural Support Plans, Restrictive Procedures and Safety plans
  • Review service, treatment models, and clinical interventions and adapt as necessary 
  • Ensure critical and non-critical incidents are handled appropriately
  • Review, sign and submit incident documentation, provide feedback and recommendation, debrief with team, and participate in internal and external incident reviews, quality of care reviews, and serious occurrences
  • Evaluate staffing needs as per service delivery demands and adjust to meet program needs. Review staffing schedules and monitor overtime hours as per agreements
  • Approve time sheets and manage vacation coverage as required
  • Establish and maintain respectful, collaborative working relationships and partnerships across the Agency and externally with clients, their family, key stakeholders and community partners ensuring that all aspects of client care are being assessed/addressed.
  • Promote program, service and Agency awareness in the community
  • Actively and collaboratively participate in inter-agency initiatives as well as community, municipal and provincial steering committees and program implementation projects as approved
  • Monitor building and equipment needs including maintenance requirements
  • Submit work requests for maintenance and property management and ensure work is completed in a timely manner
  • Ensure offices and residences are appropriately maintained and meet health and safety standards
  • Complete various administrative duties and submit required program reports and documentation within established time-frames
  • Other duties as required

Experience and Qualifications:

  • Minimum of a Degree in a Human Services discipline
  • 2 to 3 years' experience in working with clients with diverse and complex needs. Preference to candidate who has written Behavioural Support plans and supported teams with plan implementation.
  • Minimum five (5) years of supervisory and leadership experience
  • Excellent knowledge of disability services programs, government policies, and community resources
  • A combination of education and experience may be considered

The ideal candidate will have an organized and compassionate approach to the work, strong collaboration skills and a solution focused mindset, and a commitment to developing positive supporting relationships. Other qualifications include:

  • Demonstrated ability to lead, coach, and develop teams to achieve program goals and objectives
  • Demonstrated ability to manage priorities effectively to identify and eliminate barriers to program success
  • Proven ability to provide effective collaboration, crisis intervention, and conflict management skills when needed
  • Demonstrated knowledge of disability services processes, government policies, and community resources
  • Proven ability to produce clear reports (written and verbal), communicate tactfully, and be an excellent listener
  • Demonstrated assessment, problem solving, and critical thinking skills
  • An early adopter of new technology used in the position, with Intermediate to advanced competency with Microsoft Office and other Agency computer applications
  • High degree of resourcefulness and flexibility to adapt to changing needs of clients, circumstances, programs, and Agency
  • Invested in the success of all Agency programs and teams
  • Demonstrated ability to act with professionalism, confidentiality, and diplomacy
  • Able to participate in Agency committees, task forces, and community engagement and networking events
  • Able to provide after hours on-call support as needed
  • Police Information check including vulnerable sector search, and Intervention Record Check current within six (6) months
  • Reliable vehicle and valid Class 5 driver’s license to travel to different offices, programs, and other sites
  • Some travel requiring overnight stays is required for this position

What We Offer:

  • The annual salary for this position is based on qualifications and experience.
  • We offer flexibility and a supportive working environment.
  • Flexible benefit options when eligible.
  • Work within a highly collaborative, team-oriented organization, where your ideas are heard, and you can see your impact daily.
  • Growth opportunities: apply and grow your skills within a dynamic, innovative, and expanding Agency that is taking a leadership role in our industry.

About Catholic Social Services:

You will be joining an established Agency that is guided by faith to care for and bring hope to people in need with humility, compassion and respect.

With more than 60 years of service delivery, Catholic Social Services is one of the largest multi-function social services agencies in Canada, with more than 2000 staff, and hundreds of volunteers delivering 130+ programs throughout Central Alberta and Edmonton.

Our values are at the core of everything we do!

  • Humility: We acknowledge with gratitude our human abilities and limitations. We demonstrate humility by doing the best that we can with the resources that we have.
  • Compassion: We respond to people in need with love. We demonstrate our compassion by caring for people without judgment and without condition.
  • Respect: We demonstrate our respect by being personally present, open and attentive to those we care for and by honouring their dignity and freedom.

We thank all applicants. Only candidates selected for an interview will be contacted.

We embrace diversity and offer equal opportunities to all qualified applicants regardless of origin, culture, ethnicity, age, ability, gender identity, and people of faith or no faith.


Other details

  • Pay Type Salary
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Location on Google Maps
  • Red Deer, AB, Canada