Program Coordinator (FT) CODS SOH

Catholic Social Services is currently seeking a full time, 40 hours per week, Program Coordinator in Edmonton to join our dynamic and talented team. We view each human life as a unique and precious gift from God that deserves to be loved and provided for. Would you like to be a part of making a meaningful difference in the lives of some of Edmonton’s most vulnerable individuals? Catholic Social Services is looking for someone who is confident, motivated, non-judgmental, and can provide excellent person-centered care, while supporting vulnerable people in your community.

This position has a weekly schedule of Monday - Friday (8:00AM to 4:30PM), some weekends and evenings may be required.

Program Overview:

The CSS Care-a-Vanis a mobile outreach program that provides services to homeless individuals who are situated in the outer-city areas of Edmonton. We focus on actively building relationships with homeless individuals, providing them with basic physical necessities, such as food, water and clothing, as well as connecting them with services in obtaining ID, housing, treatment, and other services.

The CSS Care-a-Van mobile outreach program uses a relationship-based approach to working with homeless individuals for as long as it takes to get them connected with vital services, helping them to take that next step in their lives towards a meaningful and healthy quality of life, according to their God-given dignity.

Job Summary:

As a Program Coordinator, you will be responsible for building and fostering relationships, providing basic physical necessities, addressing vital services people need referrals for, and assisting the homeless population in working towards a safe and stable quality of life. Your responsibilities include, but are not limited to:

• Operating the Care-a-Van and driving throughout Edmonton’s outer-city zones to identify individuals who maybe homeless or “living rough”.


• Providing snacks, drinks, lunches, and seasonal attire (jackets, gloves, boots, scarves etc.) as needed to individuals you encounter.


• Use a relationship-based approach to interact and build continuous and trusting relationships with outer-city community members who are homeless and “sleeping rough.”


• Working collaboratively with community BEAT police, and the community to assist homeless individuals who may need to be transported to a safe place.


• Performing crisis intervention supporting clients to access crisis supports during emergency situations when necessary.


• Make appropriate referrals to housing, health, and community services, and provide advocacy support for individuals.


• Documenting interactions and tracking the services provided in our client management system


• Follow up and coordinate with community service providers to ensure individuals are referred to appropriate supports.


• Develop and maintain positive working relationships with program partners and other community agencies that would benefit individuals we serve.


• Submitting required program documentation within established timeframes


• Attending all team meetings.


• Other duties as required.

Education & Qualifications:

• A Diploma/Degree in Human Services (or equivalent).


• Minimum of 2 years’ experience working within community-based services serving individuals with histories of homelessness, complex mental health issues, addictions and trauma


• An understanding of poverty-related issues involving homelessness and additional awareness of Indigenous population.


• The ability to work independently in the community and effective case management are requirements of this position.


• Certification or training in Indigenous Awareness, Abuse Awareness, Standard First Aid, and Violence/Crisis Intervention is a definite asset.


• The ideal candidate will have an organized and compassionate approach to the work, strong team work skills, a commitment to developing positive supporting relationships.

Other qualifications and experience include:

• Ability to think critically and be ethically conscious of the CSS mandate and values


• Ability to maintain a calm demeanor in stressful situations


• Ability to be outgoing, and quickly build meaningful relationships


• Ability to be flexible and adaptable


• Possess excellent de-escalation skills


• Ability to work with an enthusiastic, and driven mindset


• Possess excellent planning and organization skills.


• Possess a good knowledge of community resources


• Competent with Microsoft Office and other Agency computer applications


• Demonstrated ability to act with professionalism, confidentiality, and diplomacy


• Proven case documentation and effective information reporting practices


• A reliable Vehicle, Valid Driver’s License, Vehicle Registration and Third Party Liability Insurance (amount of two million)


• Police Information Check including vulnerable sector search, and Intervention Record Check current within six (6) months


• Summary of driving record with no more than six (6) demerit points current within one (1) year.

Police Information Check including vulnerable sector search, Intervention Record Check and/ or summary of driving record are conditions of employment and the financial responsibility of the candidate.

What We Offer:

• Annual Salary: $49,965.84 to $56,229.84 based on qualifications and experience


• We offer flexibility and supportive working environment.


• Flexible benefit options when eligible.


• Work within a highly collaborative, team-oriented organization, where your ideas are heard, and you can see your impact daily.


• Growth Opportunities: apply and grow your skills within a dynamic, innovative and expanding Agency that is taking a leadership role in our industry.

About Catholic Social Services:

You will be joining an established Agency that is guided by faith to care for and bring hope to people in need with humility, compassion and respect.

With more than 50 years of service delivery, Catholic Social Services is one of the largest multi-function social services agencies in Canada, with more than 1800 staff, and hundreds of volunteers delivering 130+ programs throughout Central Alberta and Edmonton.

Our values are at the core of everything we do!

• Humility: We acknowledge with gratitude our human abilities and limitations. We demonstrate humility by doing the best that we can with the resources that we have.


• Compassion: We respond to people in need with love. We demonstrate our compassion by caring for people without judgment and without condition.


• Respect: We demonstrate our respect by being personally present, open and attentive to those we care for and by honoring their dignity and freedom.

We thank all applicants. Only candidates selected for an interview will be contacted.

We embrace diversity and offer equal opportunities to all qualified applicants regardless of origin, culture, ethnicity, age, ability, gender identity, and people of faith or no faith.