New Patient Coordinator - Stratford Orthodontics

Stratford Orthodontics is looking for a passionate and energetic full-time Permanent New Patient Coordinator to join our well-established practice in Stratford, ON.

At Stratford Orthodontics, our team works closely together to create an exceptional patient experience. We are passionate about helping our team members reach their full potential. This role provides a unique opportunity to elevate and advance both your skills and your career.

About the role:

The New Patient Coordinator is a key member of the administrative team, responsible for new patients’ smooth transition into the Practice, patient scheduling, statuses, and patient relations. As the first point of contact, the New Patient Coordinator addresses new patient requests received via telephone, email, mail, fax, and walk-ins.  This role manages the new patient from the referral, booking, and confirmation of their new patient appointment.

What you will benefit from:

• Being part of a collaborative and engaging team that prioritizes employee development.
• Partnering with and learning from an experienced network of professionals.
• A competitive total rewards package with an employee benefits program that includes an additional health spending account and an employee & family assistance program.
• Stratford Orthodontics is part of the Corus Orthodontists network. We are a dynamic group of practices across North America with over 56 practices and 1000 team members who believe in preserving and evolving our specialty of orthodontics and protecting the integrity of the patient-doctor relationship.

What you will be doing - key responsibilities:

• Take all New Patient (NP) calls and make follow up calls.
• Send out all New Patient (NP) information.
• Managing referrals coming to the practice by following the SOP. 
• Manage patient statuses and ensure that appointments are booked or archived accordingly.
• Enter relevant patient information into the computer and file all incoming correspondence and x-rays once they have been scanned.
• Maintain and update patient records with accuracy and confidentiality. Ensure all documentation is complete and compliant with legal and practice standards.
• Answer the telephone to direct calls, take messages, assist with patient emergency calls and answer general inquiries
• Be an active participant in staff meetings and committee meetings.
• Work cohesively with fellow team members to provide an atmosphere of trust, mutual respect, and cooperation.
• Perform other administrative tasks as assigned by the Doctor and Practice Manager.

About you:

• You are an excellent communicator who brings enthusiasm and passion to every interaction.
• You enjoy organization and planning.
• You thrive on the challenge of managing competing priorities.
• You care about providing excellent customer service and positive patient experiences.

What you bring – qualifications:

• 1 year of administration experience within a dental office setting (asset)
• Working knowledge of Microsoft Office suite; proficiency with orthodontic management software systems is an asset.
• Exceptional interpersonal and communications skills (verbal and written), with a proven ability to build strong relationships and rapport with patients, parents, doctors, fellow team members and the community.
• Keen attention-to-detail and time management skills.

About your application:

We know that applying to a new role takes a lot of work and we sincerely value your time and your interest in our orthodontic practice. We’re looking forward to reading your application.

At Stratford Orthodontics & Corus Orthodontists, we are committed to fostering an inclusive and welcoming environment where everyone feels valued, respected, and empowered to bring their authentic selves to work.  We take pride in being an inclusive employer that celebrates diversity and treats all applicants equally, and without discrimination.  Our recruitment team is dedicated to providing equal opportunities and reasonable accommodations. If contacted to discuss your application, please inform your Recruitment Specialist if an accommodation is required.

We thank all applicants, although only those selected for an interview will be contacted.

Visit our website for more information: https://www.stratfordorthodontics.ca/

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