Administrative Assistant - Douglas Orthodontics

Douglas Orthodontics looking for a passionate and energetic Administrative Assistant to join our well-established practice in Laurel, Mississippi. Travel to their Meridian Office may be required.

About the job - key responsibilities:

• Greet patients as they arrive and make them feel welcome.
• Book appointments for new and returning patients utilizing the appropriate scheduling templates.
• Ensure that the schedule accounts for the appropriate amount of doctor time, filling openings as necessary and discussing any major changes with the clinical team.
• Make and distribute copies of the schedule.
• Manage patient statuses and ensure that appointments are booked or archived accordingly.
• Enter relevant patient information into the computer and file all incoming correspondence and x-rays once they have been scanned.
• Manage active patient files and archive files for patients who are no longer in treatment.
• Confirm that appointment reminders are being sent out, follow-up with unconfirmed appointments, and reschedule no-shows.
• Take payments received at the front desk, post them, and provide receipts to the patients.
• Answer the telephone to direct calls, take messages, assist with patient emergency calls and answer general inquiries; follow-up on messages left during Clinic closures.
• Assist with maintaining the front desk and waiting area, including managing magazine subscriptions, seasonal decorations, and general tidying.
• Be an active participant in staff meetings and committee meetings.
• Work cohesively with fellow team members to provide an atmosphere of trust, mutual respect, and cooperation.
• Perform other tasks as assigned by the Doctor and Practice Manager.

About you:

• You are an excellent communicator who brings enthusiasm and passion to every interaction.
• You enjoy organization and planning.
• You thrive on the challenge of managing competing priorities.
• You care about providing excellent customer service and positive patient experiences.

What you bring – qualifications:

• Two years of administration experience within a clinical setting (Preferred)
• Experience working in an orthodontic or general dental clinic is an asset.
• Working knowledge of Microsoft Office suite; proficiency with orthodontic management software systems is an asset.
• Exceptional interpersonal and communications skills (verbal and written), with a proven ability to build strong relationships and rapport with patients, parents, doctors, fellow team members and the community.
• Keen attention-to-detail and time management skills.

About your Application:

We know that applying to a new role takes a lot of work and we sincerely value your time and your interest in working at Douglas Orthodontics. We’re looking forward to reading your application. We thank all applicants, though only those selected for an interview will be contacted.

At Douglas Orthodontics & Corus Orthodontists, we are committed to fostering an inclusive and welcoming environment where everyone feels valued, respected, and empowered to bring their authentic selves to work.  We take pride in being an inclusive employer that celebrates diversity and treats all applicants equally, and without discrimination. Our recruitment team is dedicated to providing equal opportunities and reasonable accommodations. If contacted to discuss your application, please inform your Recruitment Specialist if an accommodation is required.

Visit our website for more information: https://www.douglasortho.com/

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