Practice Manager - Pavlo Orthodontics

Pavlo Orthodontics is excited to add a Practice Manager to our team.  The ideal candidate will have at least two years of leadership experience.  In this dynamic role you will support the people and culture, as well as operational needs of a fast-paced clinic to ensure optimal practice performance with the overall goal of enhancing the patient’s experience.  

As the Practice Manager you are a team player, self-motivated, flexible, and always willing to learn. This role will be performed from our Peabody and Newburyport, MA office locations. 

$75,000-$85,000/year

What you will love about us:

Pavlo Orthodontics partners with Corus Orthodontists. Corus Orthodontists is one of the fastest-growing orthodontic partnerships with an overall network of over 50+ practices and 1000+ team members across North America. Candidates will benefit from:

• Being part of a collaborative and engaging team that prioritizes employee development.
• Partnering with and learning from an experienced network of professionals.
• Indulge in a comprehensive total rewards package, featuring an outstanding employee benefits program. Such as, extended health coverage, dental and vision insurance plans, a health spending account, In-network prescription drug coverage, Life Insurance, 401k with employer matching, and an employee & family assistance program that prioritizes your well-being.

About the role - key responsibilities:

• Train and coach, the team on new processes and techniques.
• Support with all aspects of practice operations (e.g., treatment coordinating, scheduling, patient correspondence, third party services, etc.)
• Assist in the Orthodontists examination, entering data and listening to the conversation between patient and doctor taking appropriate notes in the patient’s chart.
• Review the treatment plan with the patient and use the available tools to educate them on the available options. (Videos, power-point, pictures, etc.).
• Support patients with starting treatment, by working with the responsible party to design financial payment plans that work for them and help our patients attain the beautiful smile they’ve always wanted.
• Generate correspondence from initial consultation and recall examinations for the referring dentist.
• Follow up with patients who are ready to start treatment.
• Complete monthly reports on key performance metrics.
• Submitting of payroll and timesheet management.
• Respond to escalated concerns as needed. Addressing, solving, and reporting as issues arise.
• Has a thorough understanding of the flow of the office and the new patient process.
• Lead and maintain communication with the doctors and team through morning/afternoon huddles, team meetings, communication boards to foster an inclusive and team-based environment.
• Assisting in marketing campaigns & social media posts.
• Assist with coordinating community sponsorship programs, events, and office contributions.

About you:

• You are a self-starter, willing to roll up your sleeves, get things done, and complete action items.
• Have strong business acumen, with a deep understanding of the practice P&L, continuously looking for efficiency and cost savings.
• You are exceptionally organized, have superior attention to detail, and can both multitask and prioritize appropriately.
• The ability to coach, guide and integrate teams effectively.
• Strong interpersonal skills, with the ability to build trust and relationships.
• Well-developed leadership and collaboration skills.
• You are aligned with our company vision and values, which guide how we work.

Qualifications you bring:

• A bachelor’s degree or college diploma in business, office administration, or related field.
• Two years previous experience managing a team.
• Previous experience in an orthodontic, dental, or medical environment.
• Prior experience in a customer service role.
• One or more years of formal leadership experience with demonstrated ability to coach and develop others is preferred.

At Corus Orthodontists, we are committed to fostering an inclusive and welcoming environment where everyone feels valued, respected, and empowered to bring their authentic selves to work.  We take pride in being an inclusive employer that celebrates diversity and treats all applicants equally, and without discrimination.  Our recruitment team is dedicated to providing equal opportunities and reasonable accommodations. If contacted to discuss your application, please inform your Recruitment Specialist if an accommodation is required.

#BIZ