Casual - Tenant Support Worker - Surrey/Vancouver

767 Kingsway, Vancouver, BC V5V 3C2, Canada ● Surrey, BC, Canada Req #10541
Thursday, February 23, 2023
Connective is a dynamic non-profit organization that provides innovative programming in the social services sector. We strive to create safe, healthy, and inclusive communities for all.
This position will provide casework and support to residents of Connective’s programs to enhance their quality of life, to ensure the orderly and safe operation of the facility, and to maintain the goals of the counselling and/or rehabilitative plans.

  • Surrey and Vancouver, British Columbia.

  • Casual employees must submit availability for 21 shifts (7 days) a month, at least 7 overnight shifts each month; 15 shifts (5 days) a month, at least 5 overnight shifts each month for students and those holding a full time job. This position require the ability to work flexible hours during the daytime, evenings, and weekends based on operational needs.
  • Participates in the assessment, goal setting, and program planning - such as Personal Service Plans - for individuals living semi independently. Documents and implements the plan and provides input into the evaluation of the program.
  • Evaluates client needs and develops short term plans to meet such needs with the active participation of residents and their families.
  • Works directly with additional staff (i.e., Social Workers and Outreach Workers), community service and support providers, government and non-government organizations, and First Nations service providers to inform the development and implementation of individual support plans consistent with harm reduction and Connective’s philosophies and practices.
  • Assists residents to function more independently in their own homes and in the community. Assists residents with daily life skills, social skills, and/or behaviour management. Nurtures opportunities and assists residents with activities such as grooming, basic cooking, money management, shopping, household safety, and pet care. Facilitates physical, recreational, educational, social, and vocational activities.
  • Recognizes, analyzes, and deals with potential emergency situations such as aggressive behaviour(s) to minimize potential harm to others and/or the public.
  • Administers medication to residents in accordance with established policy.
  • Ensures health and safety standards are maintained.
  • Maintains oversight of the building as required to mitigate conflict amongst residents and/or other persons accessing the property.
  • Completes regular and routine walk-through checks of the property and immediately surrounding area. 
  • Reviews and evaluates residents’ progress and adjusts programs as required. Provides feedback and support to residents and/or their families.
  • Accompanies and/or transports clients to activities such as appointments, shopping, or leisure activities.
  • Maintains/provides either written and/or verbal reports regarding clients’ daily activities and progress in accordance with policy and standards. Ensures that all required documentation is complete and accurate.
  • Identifies social, economic, recreational, physical, vocational, and educational services in the community that will meet clients’ needs. Maintains liaison with other agencies, professionals, government officials, and the community.
  • Along with the other residence staff, monitors and ensures effective operation of the facility including quality control concerning cleaning equipment, indoor and outdoor maintenance, inventory, and food services.
  • Provides input into meal scheduling and preparation, including food inventory.
  • As assigned, organizes, executes, and oversees the preparation of meals and involves the residents in this process.
  • Participates in team meetings as instructed by the Program Manager.
  • Other duties as subsequently negotiated.

  • Graduated with a Diploma in a related human/social service field and one-year of related experience
  • Experience with clients with a history of conflict with the law, developmental disabilities and/or spectrum disorders, experiencing homelessness, interaction with social agencies and experiencing mental health challenges
  • Experience working with First Nation communities 
  • A demonstrated and clear ability to respond well in crisis situations
  • An understanding of providing service to people with different learning abilities
  • Demonstrated an ability to deal with potential violence
  • Excellent written and verbal communication skills in English

  • Ability to successfully complete a Criminal Records Check
  • Current Emergency First Aid Certificate 
  • Proof of Covid-19 vaccination
  • Willing to complete Food Safe Certificate (Level 1)

As Connective is a unionized environment, the starting wage is $21.63 per hour plus 10.2% in lieu of vacation pay and benefits (for casual employees). The wage will increase with every 2,000 hours worked up to a maximum of $25.19 per hour.

Important: Candidates must be legally authorized to work in Canada, observe their weekly hours limit if under a temporary or study visa, and provide proof of eligibility if selected for the role.


  • Committed Living Wage Employer
  • 2022 & 2023 Canadian Nonprofit Employer of Choice Aware from NEOC
  • 2023 High-Performance Culture Award from SupportingLines
  • Competitive benefits package, including health, wellness, and pension plan
  • Career and personal development, with the ability to grow in a diverse range of programs and departments
  • Access to a range of staff mental health supports, including an in-house counsellor, Employee Family Assistance Program, and Critical Incidents Stress Management
  • Access to On-Demand Pay to withdraw earned wages before payday
  • Connective is part of a portability program where employees moving from a CSSEA-member employer to Connective will port their service hours for vacation and wage purposes (within last 12 months)



At Connective, we value and accommodate unique differences to ensure that our staff have the opportunity and are supported to thrive. To build a strong and representative workforce, we strongly encourage applications from BIPOC, LGBTQ2S+ people, immigrants, and people with disabilities or other marginalized communities.

Other details

  • Pay Type Hourly
This posting is inactive.
Location on Google Maps
  • 767 Kingsway, Vancouver, BC V5V 3C2, Canada
  • Surrey, BC, Canada