Reservations Agent - part time

The Central Reservations Sales & Service Agent will contribute to the overall success of Coast Hotels by providng superior customer service and intermediate administrative support to Coast Hotels within the Central Reservations Department. This role is based at our Corporate Office in downtown Vancouver, BC. 

Responsibilities:

• Acts as a key point of contact for Central Reservations, responding to and processing reservation inquiries by phone, e-mail and fax
• Liaises with Ambassadors and guests to facilitate work outcomes and uses selling techniques to promote packages and achieve targeted room sales figures
• Handles a variety of confidential administrative tasks such as processing guests’ personal information, and handling guest complaints and concerns
• Drafts correspondence and coordinates related materials
• Maintains accurate and organized files and records
• Demonstrates a customer service attitude with ambassadors, as well as toward external vendors and contacts
• Other duties as required

Skills/Knowledge/Experience:

• Secondary School Diploma
• 1-2 years of related experience with at least 6 months in a customer service role
• Proven ability to learn and operate new technologies
• Advanced communication, interpersonal, and customer service skills
• Some experience with conflict resolution required
• Intermediate level in the use of MS Office Suite
• Understands/speaks a different language is an asset
• Knowledge of hotel reservation systems an asset
• Previous experience in the hotel industry an asset
• Exemplifies Coast’s core values and enjoys working in a culture of accountability
• Able to work a flexible schedule which includes evenings, weekends and holidays