Manager, People & Culture
Coast Coal Harbour Vancouver Hotel by APA, 1180 West Hastings St, Vancouver, British Columbia, Canada
Req #1489
Thursday, June 27, 2024
Your company, your values, your career!
Coast Hotels is a dynamic and growing brand. Our culture is rooted in our values, leadership accountability, and the growth and development of our Ambassadors.
The People & Culture Manager will contribute to the success of the company by providing Human Resources support and leadership at the Coast Coal Harbour Vancouver Hotel by APA, a 220 room, unionized hotel in downtown Vancouver, with approximately 120 Ambassadors (employees) as well as collaborating with the 11 person centralized People & Culture team.
Responsibilities:
- Works with the hotel’s leadership team to create an environment that is motivating and engaging; proactively manages the development of the culture in alignment with Coast Hotels Values and culture
- Ensures Ambassadors deliver excellent customer service aligned with company policies and brand promises; works with the hotel’s leadership team to remove barriers for delivering exceptional guest experiences
- Understands relevant legislation and regulations (i.e. OH&S, Employment Standards, Human Rights, Labour Relations) as they apply to the company and ensures compliance
- Connects P&C plans with other departments and areas of the hotel as appropriate
- Aware of and understands how all areas of the business interact
- Attends industry and/or professional events or conferences to maintain industry/professional knowledge and network with industry/professional peers
- Focuses on short- and long- term priorities, maintaining a big picture perspective
- Is visible and accessible, providing open access for Ambassadors to build rapport, discuss issues and resolve concerns
- Uses conflict resolution skills and empowers Ambassadors to resolve issues and identify when to escalate them
- Lives the Coast Values and reflects the brand in the community; participates in local events, fostering a positive reputation for the company within the local community
- Provides expertise, support and collaboration within a centralized model of human resources for multi-property needs
- Other projects as required
Skills/Knowledge/Experience:
- Bachelor’s degree or diploma in Human Resources or related field or equivalent combination of education and experience
- Chartered Professional in Human Resource (CPHR) Professional designation or equivalent
- Experience working in a unionized environment required
- 5-7 years of related experience, with 2-3 years in a leadership capacity
- Proven ability to coach and influence leaders and peers
- Advanced communication (written, verbal and listening), interpersonal, and customer service skills
- Advanced working knowledge of MS Office Suite; Proficiency with HRIS Systems and various technologies
- Knowledge of OH&S, Employment Standards, Human Rights, Labour Relations legislation and regulations
- Previous experience in the hospitality industry an asset
- Excellent problem resolution skills and conflict resolution skills to resolve issues within a functional area
- Proven ability to handle confidential information and situations
- Valid driver’s license as there will be some travel required
- Not content with the status quo; driven to create positive change and growth
- Exemplifies Coast’s core values and enjoys working in a culture of accountability
Coast Hotels offers a variety of benefits, including competitive wages & benefits, employee discounts, training & development, career advancement opportunities & more!
Coast Hotels is an Equal Opportunity Employer
Coast Hotels would like to thank all interested applicants
Only those selected for an interview will be contacted
NO PLACE LIKE COAST !
Coast Hotels would like to thank all interested applicants
Only those selected for an interview will be contacted
NO PLACE LIKE COAST !
Other details
- Pay Type Salary
- Min Hiring Rate $78,000.00
- Max Hiring Rate $88,000.00
- Coast Coal Harbour Vancouver Hotel by APA, 1180 West Hastings St, Vancouver, British Columbia, Canada