Billing Administrator

Role Profile

We are seeking a dynamic and focussed individual that is able to liaise with internal and external stakeholders to ensure accurate and timely processing of credit notes and invoices. The role would suit an individual with a strong administrative background that prides themselves on their attention to detail. They will form an integral part of the billing team, will be jointly responsible for ensuring invoices and credit notes are raised accurately and distributed in a timely manner, all while maintaining strong working relationships internally and externally. _________________________________________________________________________________

Key Responsibilities

1) Chase customers via phone and email for new purchase order numbers.

2) Gather, analyse, and correctly interpret information from multiple sources to support

credit note generation.

3) Process invoices and credit notes through our service system and Netsuite.

4) Enable automation by approaching and updating records of paper-based customers.

5) Review and calculate pro-rata adjustments accurately.

6) Advise, update and monitor annual price increases.

7) Build and maintain relationships with other departments within the business.

8) Work in collaboration with the credit control team customer success team to

ensure the timely resolution of customer queries.

9) Achieve agreed KPIs to ensure customers receive a quick resolution to all invoicing

queries.

10) Raise refund requests where appropriate.

11) Complete periodic reports on invoice and credit note generation.

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Departmental/Organisational Impact

Internal: Correctly reported revenue is fundamental to all businesses. It is a legal requirement for annual financial statements and directly impacts the short and long-term business operations. To successfully achieve this, accuracy when processing invoices and immediately rectifying any errors is paramount.
You will embrace a team spirit, working with colleagues at all levels throughout the business.

External: To facilitate a positive customer experience by ensuring invoices are consistent, timely and in accordance with the customers preferences whilst also adhering to company policy.

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Knowledge and Experience

Essential

• A minimum of 2 years’ experience within a billing administration environment.
• IT literate with solid experience of Microsoft packages- including Excel.
• Confident mathematical skills

Desirable

•  Experience with accounting software such as sage & Netsuite
•  Experience with CRM systems such as Salesforce

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Skills Required

• The ability to build solid working relationships with colleagues
• Meticulous attention to detail
• Organised and conscientious
• Ability to communicate at all levels
• Positive and vibrant attitude
• Adaptable and Personable