Hospice & Bereavement Case Manager (1 Year Contract)

• Facilitate bereavement support groups tailored to client’s needs
• Train and match Hospice and Bereavement volunteers with clients
• Ensure that clients and their families experience a high quality and responsive service.
• Provide information, advice and support to the client/family regarding the care plan.
• Conduct ongoing assessment of the client’s needs while on your caseload and revise the care plan for the client as required.
• Provide counselling to the client/caregiver and initiate support linkages for the client/caregiver with internal and community resources where possible.
• Advocate on behalf of the client/caregiver where possible/appropriate to ensure the receipt of services.
• Lead and participate in consultations and case conferences with service providers to discuss care plans and service needs. 

• Prepare and ensure accurate, thorough and timely recording of client information including reports and correspondence, and ensure all information is up-to-date in the information management system and documented in accordance to departmental policies and procedures, legislation and College requirements.
• Document client contacts and communications during case manager involvement, and in preparation for discharge.
• Develop and implement appropriate short and long-term care plans for the client/caregiver based on initial assessment. 

• Build support for agency vision and departmental goals/objectives by communicating, collaborating and leading by example.
• Demonstrate the ability to support and work cohesively in a team environment.
• Look for daily opportunities to highlight the connection between overall strategy and day-to-day activities.
• Provide consistent communication and feedback to all within the Team and other staff involved.
• Act as a change agent to positively encourage others and manage change.
• Supervise and mentor students. 

• Actively develop and foster trust-based and collaborative partnerships with external customers from key organizations involved.
• Actively participate on Community-based committees / projects and ensure that Circle of Care’s assets, interests and desires are represented and listened to. 

• Provide service / process communication to key internal stakeholders, inclusive of expectations, problem solving and troubleshooting support.
• Lead and / or participate on internal cross-functional project teams to lend skills, competence and product knowledge.
• Lead by example with Internal Partners and demonstrate the organizational values in all personal behaviours.

Risk, Health and Safety Management

• Identifying and reporting health and safety incidents and concerns in a timely manner to the appropriate supervisors and/or funders, documenting incidents in EasyCare and escalating appropriately to the designated supervisors as outlined in the Client Safety Reporting policy (C.01.38).
• Participating in health and safety processes and procedures
• Participating in maintaining a safe workplace environment by cultivating a positive safety culture and encouraging best practices to promote both staff and client safety and well-being
• Participating in all health and safety training initiatives on a regular basis.
• Taking proactive action against client incidents within your scope of practice.
• Developing a plan to identify, manage and/or minimize client safety risks or situations in adherence with risk management operations policies
• Assessing the severity of an adverse client safety/risk event and determining the best follow-up and developing an action plan following the event. Collaborating with funder (ex. HCCSS) and following any additional processes as required.
• Calling emergency services (911) when the client is at an immediate risk of harming themselves or others, or if there is a serious injury and/or imminent harm.
• Evaluating any potential hazards and identifying clients at risk for adverse health and safety events, taking preventative measures when necessary to minimize reoccurrence.
• Reporting all safety events impacting clients, caregivers and families in a timely and honest disclosure.

Qualifications

• A Masters of Social Work or Psychotherapy or Bachelors of Social Work 
• Expertise and training in Bereavement Education and Grief Counseling.
• Registered with the associated professional college. 
• Minimum 2 years of experience in a healthcare client service environment.
• Experience in providing group facilitation. •Superior knowledge and understanding of end of life and family dynamics. 
• Experience with the seniors' population, adults and younger adults experiencing bereavement including sudden loss, and death by suicide and substance abuse. 
• Ability to mentor and supervise students
• Knowledge of community resources, health care and social service systems.
• Excellent interpersonal and communication skills.
• Strong client and customer focus.
• Proven bias for action, excellent critical thinking and time management skills.
• Intermediate to advanced skills in an automated environment and with the Microsoft Office environment, inclusive of Excel  and Power Point, and the ZOOM platform
• Ability to travel to various worksites on a regular basis and to respond to emergency situations as required.