Business System Analyst

Status: Temporary, full-time (November 2024 to March 2026)

Location: Ottawa, Ontario (hybrid)

Closing date: September 20, 2024

Salary range: $76,000 to $95,000 per year

CADTH is now Canada’s Drug Agency — a pan-Canadian health organization. We are an independent, not-for-profit organization headquartered in Ottawa, with a satellite office in Toronto. Created and funded by Canada’s federal, provincial, and territorial governments, we drive better coordination, alignment, and public value within Canada’s drug and health technology landscape. We provide Canada’s health system leaders with independent evidence and advice so they can make informed drug, health technology, and health system decisions, and we collaborate with national and international partners to enhance our collective impact.

We are proud to be a 2024 National Capital Region Top Employer. This recognition celebrates our dedication to fostering a work environment that nurtures growth; innovation; and inclusion, diversity, equity, and accessibility (IDEA). It reaffirms our ongoing efforts to create an outstanding workplace where our employees thrive and feel valued.

Most of our employees participate in a hybrid workspace arrangement that allows for flexibility and enhanced work-life balance. We believe in the positive impact of in-person collaboration and the importance of team building. Added consideration is given to qualified candidates who live near our offices and can participate in a hybrid arrangement. Those applying must be located in Ontario, except in rare circumstances where the employment position is remote.

Primary Focus

The Business Systems Analyst will plan, design, develop, and launch efficient business and operations systems in support of core organizational functions and business processes to achieve our strategic and operational goals. This includes gathering and analyzing data in support of business cases, proposed projects, and systems requirements.

 What do the daily responsibilities look like?

On any given day, the Business Systems Analyst will:

• develop and document business requirements to support new functionality, enhancements, and services for all IT systems, including documentation of use cases, workflows, and results of business analyses, translating the information into functional specifications
• facilitate between business units and IT in the extraction of accurate, comprehensive requirements to ensure that system development phases (design, development, testing) can be executed optimally
• provide analytic support to evaluate progress and post-implementation impact on all projects
• generate and compile reports based on their findings that include probable causes of and possible solutions to system issues
• develop business processes and procedural documentation, and run training sessions for newly implemented or upgraded IT systems
• assist in centralization and documentation of all IT systems and services
• assist in the preparation of user acceptance and system test plans and execution.

In addition to the aforementioned accountabilities, all Canada’s Drug Agency employees have an inherent responsibility to actively foster and contribute to a diverse, inclusive, and accessible workplace that reflects the communities in which we live and work, where everyone feels empowered to bring their full, authentic selves to work every day. As a health systems leader, Canada’s Drug Agency affirms our commitment to reconciliation through our Statement of Reconciliation, and we encourage employees to think critically and reflectively about their role in reconciliation in Canada.

Is this the right role for you?

The Business Systems Analyst will likely have:

• completed postsecondary education in Computer Science, Information Technology, or a related area of study coupled with recent experience in a Business Systems Analyst role, which is normally attained over a period of no less than 3 years. An equivalent combination of education and experience that is satisfactory to Canada’s Drug Agency may be considered.

Specific requirements also include:

• experience analyzing and documenting complex business processes and writing requirements specifications for information systems

• experience with Microsoft 365 and document management systems

• experience providing training and documentation for IT systems and tools

• proficiency with Microsoft Office products (e.g., PowerPoint, Excel, Word)

• experience with Software Development Life Cycle

• understanding of functional and regression test planning, in addition to writing and executing test cases and requirements specifications

• experience with IT Project Management software, such as Jira or Azure DevOps

• analytical, project management, and organizational skills that include using analysis to translate business requirements into system solutions

• ability to interact and work effectively with staff, including end users and stakeholders, to gather and clarify business requirements and translate them into system specifications

• ability to adapt to new technology, effectively communicate both verbally and in writing, and prioritize and manage conflicting demands

• ability to respond quickly in a dynamic and changing environment, demonstrating a high degree of flexibility with strong interpersonal skills that allow one to work effectively in a diverse environment.

What will set you apart?

The following are considered asset qualifications:

• experience with web and online interface design

• experience utilizing Agile methodology and Scrum

• knowledge of PIPEDA and CASL legislation

• ability to communicate in French.

What’s in it for you?

At Canada’s Drug Agency, you will find:

• a team-focused, supportive, and inclusive work environment
• a competitive compensation package, including participation in the Healthcare of Ontario Pension Plan (HOOPP) — 1 of Canada’s largest and most successful defined benefit pension plans
• a comprehensive benefits package for employees and dependents, including health, dental, life, and travel insurance; a health spending account; and an employee assistance program
• paid time off (including a minimum of 4 weeks of vacation leave as well as sick leave and life leave, a December holiday closure, and other leave options)
• opportunities to work with and learn from highly specialized professionals
• personal growth through professional development opportunities, corporate training, and support for continuing education
• a friendly culture that supports community engagement
• the opportunity to make a difference for people living in Canada and effect positive change.

To apply for this position, visit the Careers section of our website. Your résumé must clearly identify how your skills and experience relate to the requirements of this role. Applications for this opportunity may be used for future staffing vacancies. We thank you for your interest; however, only those candidates selected for further consideration will be contacted. Please visit our website regularly for new opportunities.

At Canada’s Drug Agency, we actively celebrate, support, and flourish through our differences. Our employees are people with different strengths, experiences, and backgrounds, who share a passion for building the future of health care. We demonstrate a commitment to IDEA through continuous training, modelling inclusive behaviours, and proactively managing biases. We highly encourage all qualified applicants to apply, including people of all places of origin and religions, people with disabilities, people who are neurodivergent, people who are Black or racialized, Indigenous people, women, and people from the 2SLGBTQ+ community. We also provide accommodations during all phases of the recruitment process. If you require any accommodations during the recruitment process, please let the Talent Acquisition team know when they contact you. We will work with you to meet your needs.

Please note that, as a condition of employment, successful candidates will be required to complete a confidential pre-employment background check, including criminal, employment, and educational verifications.

Candidates must be legally eligible to work in Canada. We regret that we are unable to sponsor employment visas at this time.

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