Regional Support Officer

Status: Temporary, full-time (immediate to April 2025)

Location: Ottawa, Ontario (hybrid)

Closing date: September 20, 2024

Salary range: $76,000 to $95,000 per year

CADTH is now Canada’s Drug Agency — a pan-Canadian health organization. We are an independent, not-for-profit organization headquartered in Ottawa, with a satellite office in Toronto. Created and funded by Canada’s federal, provincial, and territorial governments, we drive better coordination, alignment, and public value within Canada’s drug and health technology landscape. We provide Canada’s health system leaders with independent evidence and advice so they can make informed drug, health technology, and health system decisions, and we collaborate with national and international partners to enhance our collective impact.

We are proud to be a 2024 National Capital Region Top Employer. This recognition celebrates our dedication to fostering a work environment that nurtures growth; innovation; and inclusion, diversity, equity, and accessibility (IDEA). It reaffirms our ongoing efforts to create an outstanding workplace where our employees thrive and feel valued.

Most of our employees participate in a hybrid workspace arrangement that allows for flexibility and enhanced work-life balance. We believe in the positive impact of in-person collaboration and the importance of team building. Added consideration is given to qualified candidates who live near our offices and can participate in a hybrid arrangement. Those applying must be located in Ontario, except in rare circumstances where the employment position is remote.

Primary Focus

The Regional Support Officer provides essential coordination support to the Customer Relationships team’s key functions of engaging with senior health decision-makers and monitoring jurisdictional intelligence insights, and sharing these insights within Canada’s Drug Agency. The Regional Support Officer is responsible for communication, collaboration, and coordination, as well as documentation, analysis, and reporting activities that directly support the pan-Canadian Customer Relationships team.

What do the daily responsibilities look like?

On any given day, the Regional Support Officer will:

• support the development and implementation of communications mechanisms across the Customer Relationships team for the purpose of internal sharing

• facilitate regular information exchanges across business units and coordinate Customer Relationships team input to collaborative activities

• support collaboration across internal programs to facilitate both sharing and gathering of Customer Relationships team jurisdictional intelligence to support new initiatives, project scoping, and projects in progress

• monitor and conduct analysis of team inputs to support the identification of topics and opportunities to support senior health decision-makers and health system leaders, and to share knowledge about common system priorities, challenges, and opportunities

• provide coordination support for mechanisms to facilitate connection and knowledge-sharing among senior health decision-makers (e.g., for roundtable or summit meetings)

• lead coordination between project teams and Regional Leads to facilitate use of relevant jurisdictional intelligence and senior health decision-maker input

• support Regional Leads in facilitating awareness and supporting use of Canada’s Drug Agency products and services by senior health decision-makers, with a focus on contributing to the realization of outcomes and impacts on key jurisdictional health system priorities

• develop and maintain documentation of team guidance and procedures

• develop and maintain documentation and reporting templates for relationship management and jurisdictional intelligence functions

• lead the collation and summary of information from team documentation to support routine and ad hoc reporting for Customer Relationship and Engagement team use, in support of organizational performance, impact, and operational reporting and/or other internal or external communication needs

• as requested by the Manager, Customer Relationships, provide coordination support for team meetings and/or other internal or external meetings.

In addition to the accountabilities noted above, all employees have an inherent responsibility to actively foster and contribute to a diverse, inclusive, and accessible workplace that reflects the communities in which we live and work, where everyone feels empowered to bring their full, authentic selves to work every day. As a health systems leader, Canada’s Drug Agency affirms our commitment to reconciliation through our Statement of Reconciliation, and we encourage employees to think critically and reflectively about their role in reconciliation in Canada.

Is this the right role for you?

The Regional Support Officer will likely have:

• completed post-secondary education in a health-related discipline or public administration, combined with no less than 3 years of related experience; a suitable combination of education and experience may be considered.  

Specific requirements also include:

• an understanding of the health care systems in Canada and knowledge of the decision-making processes within the federal, provincial, and territorial jurisdictions

• a firm understanding of how health technology and health technology assessment fit into health systems and decision-making

• knowledge of basic research methods used in health settings

• strong customer service orientation, with the ability to build collaborative and productive relationships, both internal and external to the organization

• strong writing and presentation skills, coupled with solid organizational and planning skills

• analytical skills to identify similarities and synergies, including applying strategic and systems-level thinking to understand customer and health system priorities and needs

• experience managing multiple tasks, and the ability to thrive in and effectively adapt to changing environments

• political acumen and the ability to handle confidential matters with discretion

• intermediate proficiency with Microsoft Office 365 products including Outlook, Word, Excel, PowerPoint, and Teams.

What will set you apart?

The following are considered asset qualifications:

• the ability to work effectively in French (written, verbal, and comprehension).

What’s in it for you?

At Canada’s Drug Agency, you will find:

• a team-focused, supportive, and inclusive work environment
• a competitive compensation package, including participation in the Healthcare of Ontario Pension Plan (HOOPP) — 1 of Canada’s largest and most successful defined benefit pension plans
• a comprehensive benefits package for employees and dependents, including health, dental, life, and travel insurance; a health spending account; and an employee assistance program
• paid time off (including a minimum of 4 weeks of vacation leave as well as sick leave and life leave, a December holiday closure, and other leave options)
• opportunities to work with and learn from highly specialized professionals
• personal growth through professional development opportunities, corporate training, and support for continuing education
• a friendly culture that supports community engagement
• the opportunity to make a difference for people living in Canada and effect positive change.

To apply for this position, visit the Careers section of our website. Your résumé must clearly identify how your skills and experience relate to the requirements of this role. Applications for this opportunity may be used for future staffing vacancies. We thank you for your interest; however, only those candidates selected for further consideration will be contacted. Please visit our website regularly for new opportunities.

At Canada’s Drug Agency, we actively celebrate, support, and flourish through our differences. Our employees are people with different strengths, experiences, and backgrounds, who share a passion for building the future of health care. We demonstrate a commitment to IDEA through continuous training, modelling inclusive behaviours, and proactively managing biases. We highly encourage all qualified applicants to apply, including people of all places of origin and religions, people with disabilities, people who are neurodivergent, people who are Black or racialized, Indigenous people, women, and people from the 2SLGBTQ+ community. We also provide accommodations during all phases of the recruitment process. If you require any accommodations during the recruitment process, please let the Talent Acquisition team know when they contact you. We will work with you to meet your needs.

Please note that, as a condition of employment, successful candidates will be required to complete a confidential pre-employment background check, including criminal, employment, and educational verifications.

Candidates must be legally eligible to work in Canada. We regret that we are unable to sponsor employment visas at this time.

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