Fleet Dispatcher

WHO WE ARE: 

CAA Niagara is a proud Niagara Region employer, that strives on delivering rewarding experiences and enhancing the lives of our community. For over one hundred years, we have been a staple within our community, providing such services as  emergency roadside assistance, travel services, insurance coverage, membership and rewards savings; continually growing our suite of relevant services and products.

A true community partner, we could not be here without our over 155,000 members across Niagara, allowing us to focus on earning your continued trust, every day!

DISPATCHER OVERVIEW: 

Are you looking for a rewarding and challenging career? Do you have passion, optimism and a genuine joy for delivering service excellence to the Niagara Region? The Emergency Roadside Service (ERS) department is looking for a Dispatcher to join the team and assist our contact centre and roadside heroes. If you’re ready to make a difference and join one of Canada’s Most Trusted Brands… look no further.

We’re looking for a positive, welcoming individual who is energetic and motivated by working in a team environment and building relationships. The Dispatcher must have the ability to handle multiple situations simultaneously, remain professional and productive under pressure, and analyze situations quickly and deliver effective decisions. Our dispatchers are instrumental in ensuring an excellent member service experience.

WHAT’S IN IT FOR YOU?

At CAA Niagara, we offer a robust total rewards package that includes:

• 100% employer-paid premiums for health, dental, vision, life insurance, travel insurance 
• Virtual Healthcare and Nurse Navigation Support
• Participation in a Defined Contribution Registered Pension Plan.
• Opportunities for growth, training, and development
• Involvement in the "Give Where You Live Program," a community volunteer initiative.
• Eligibility for the Green and/or Wellness Reimbursement Program
• Paid Personal and Vacation Hours

WHO WE ARE LOOKING FOR:

To be seriously considered for the role, please have the following:

• 3+ years in a customer service (preferably contact centre) environment 
• Dispatcher experience preferred
• Extensive knowledge of the Niagara Region and its geographical area
• Strong written and verbal communication skills
• Solid understanding of transportation and safety regulations
• Ability to multi-task in a fast-paced environment with a focus on quality
• Strong decision maker with the ability to think on their feet
• Ability to support our 24/7 operation and work flexible shifts and hours

RESPONSIBILITIES:

As a CAA Niagara Dispatcher, you will be supporting our contact centre with the following duties, including by not limited to:

• Dispatch roadside assistance requests in a timely manner to ERS drivers using a variety of communication channels
• Make sound decisions and take direct applicable action when routing our ERS drivers to members
• Monitor any sudden changes or issues and establish new routes to ensure timely arrival to our members
• Communicate effectively with our ERS drivers to efficiently dispatch them to our members
• Act as a back-up support for our contact centre representatives as required

If the role of our Dispatcher intrigues you, and you meet our requirements, please apply below. We’re looking forward to reading your application!

CAA Niagara is an equal-opportunity employer and is committed to providing an accessible and inclusive workplace. We are dedicated to ensuring that our recruitment processes are barrier-free and accommodating to all individuals, including those with disabilities. If you require accommodation at any stage of the application, interview, or employment process, please inform our Human Resources department at hr@caaniagara.ca 

We will work with you to meet your needs and ensure a positive experience throughout the recruitment journey.