Travel Consultant

WHO ARE WE:

CAA Niagara is a proud Niagara Region employer, that strives on delivering rewarding experiences and enhancing the lives of our community. For over one hundred years, we have been a staple within our community, providing such services as  emergency roadside assistance, travel services, insurance coverage, membership and rewards savings; continually growing our suite of relevant services and products.

A true community partner, we could not be here without our over 155,000 members across Niagara, allowing us to focus on earning your continued trust, every day!

TRAVEL CONSULTANT OVERVIEW:

You are ready to take the next step and join our team of passionate Travel consultants who share the same love for travel as you do, we want to hear from you!

At CAA Niagara, we are on the lookout for Travel Consultants to be a part of our mission of bringing vacation dreams to life.

Here at  CAA Niagara as a Travel Consultant, you will leverage your travel expertise and enthusiasm to create unforgettable travel experiences for each member/client. Your dedication will shine through as you deliver exceptional global travel services to our community and its members/clients.

Embark on your next adventure by joining our Travel Team here at CAA Niagara.

This is a full-time, permanent position, requiring a minimum commitment of 37.5 hours per week.

WHAT’S IN IT FOR YOU: 

100% employer-paid premiums for health, dental, vision, life insurance, travel insurance

Virtual Healthcare and Nurse Navigation Support

Defined Contribution Registered Pension Plan

Growth/Training and Development opportunities

Give Where You Live Program (Community Volunteer Program)

Green and Wellness Reimbursement Program

Paid Personal and Vacation Hours

PRIMARY ROLE:

• Engage in conversations with Members/Clients to ascertain their preferred destinations, transportation choices, travel dates, financial considerations, and accommodation needs.
• Achieve sales Key Performance Indicators (KPIs) and meet other assigned performance metrics.
• Strategize, describe, organize, and promote all elements related to the travel requirements of Members/Clients.
• Address unexpected issues, complaints, or escalations and determine the appropriate actions for resolution.
• Research on various travel destinations.
• Present travel solutions to our Members/Clients that align with their vacation preferences.
• Ensure the timely and accurate completion of travel booking invoices.
• Participate in staffing CAA Niagara events that require a travel presence.

Please note that this list may not encompass all responsibilities, and other duties may be assigned on a permanent or temporary basis as needed.

REQUIREMENTS:

 
To be given serious consideration for this position, please ensure that you meet the following criteria:

Experience: A minimum of 2-3+ years in the Travel industry

Education: Post-Secondary education in Travel & Tourism / TICO certified / Certified Travel Counsellor (CTC) designation (An asset) 

Skills: Computer illiterate is a must, and you should thrive in high-pressure environments. Success in this role requires exceptional problem-solving, troubleshooting, and attention to detail skills.

Characteristics: You should exhibit self-motivation and a genuine passion for travel and continuous learning. Building relationships should be something you enjoy, and you must possess strong interpersonal and communication skills.

Hours & Location: As a Travel Consultant, you must be able to work flexible hours, including days, evenings, and weekends on rotation. You must have the ability to work at any one of our four locations: Grimsby, St. Catharines, Welland, and Niagara Falls.

CAA Niagara is an equal-opportunity employer and is committed to providing an accessible and inclusive workplace. We are dedicated to ensuring that our recruitment processes are barrier-free and accommodating to all individuals, including those with disabilities. If you require accommodation at any stage of the application, interview, or employment process, please inform our Human Resources department at hr@caaniagara.ca 

We will work with you to meet your needs and ensure a positive experience throughout the recruitment journey.