Insurance Relations and Process Specialist

WHO ARE WE:

CAA Niagara is a proud Niagara Region employer, that strives on delivering rewarding experiences and enhancing the lives of our community. For over one hundred years, we have been a staple within our community, providing such services as  emergency roadside assistance, travel services, insurance coverage, membership and rewards savings; continually growing our suite of relevant services and products.

A true community partner, we could not be here without our over 155,000 members across Niagara, allowing us to focus on earning your continued trust, every day!

Insurance Relations and Process Specialist:

As our go-to insurance pro, you'll keep us updated on the latest product changes and promotions, ensuring everyone’s in the loop. You’ll also lead training programs on travel insurance, and help our team stay sharp and compliant. Whether you're handling administrative tasks or coaching our employees, you’ll play a crucial role in keeping us informed and on top of the insurance industry. Ready to make a difference? We want to hear from you!

WHAT’S IN IT FOR YOU:

100% employer-paid premiums for health, dental, vision, life insurance, travel insurance

Virtual Healthcare and Nurse Navigation Support

Defined Contribution Registered Pension Plan

Growth/Training and Development opportunities

Give Where You Live Program (Community Volunteer Program)

Green and Wellness Reimbursement Program

Paid Personal and Vacation Hours

RESPONSIBILITIES:

As a CAA Niagara Insurance Relations and Process Specialist, your responsibilities and duties will be, including but not limited to:

• Review, update, and implement procedures for insurance products at CAA Niagara.
• Collaborate with Orion L&D to align training content with company needs.
• Develop and propose new procedures or improvements to adapt to the evolving insurance industry.
• Coordinate with internal teams, senior leaders, managers, and employees regarding updates to insurance policies or practices.
• Conduct quality assurance checks and call listening, with follow-up coaching as needed.
• Deliver and coordinate new hire training programs for travel insurance licenses through Orion.
• Monitor and report on insurance sales performance to ensure process adherence and identify areas for improvement.

REQUIREMENTS:

To be seriously considered for this role, please have the following regarding:

Experience: 

• Post-secondary education in Business Administration or similar program or equivalent experience.

• Minimum 3 years of experience working with sales and data analytics.
• Must be, or be able to become, TICO Certified within the first three months of employment.
• Completion of Orion Training Instructor certificate or currently pursuing (must obtain)

Skills and Characteristics: Clear communication and presentation skills, strong interpersonal skills, and ability to build and maintain professional relationships. Highly organized and detail-oriented, capable of managing tasks with precision. Creative problem solver and can develop innovative solutions that drive business success.

Working Conditions: Working in an office environment with frequent interruptions, Occasional work outside regular business hours, Attendance to community events outside work hours required

Does this sound like the right match for you? Submit your resume today!

CAA Niagara is an equal-opportunity employer and is committed to providing an accessible and inclusive workplace. We are dedicated to ensuring that our recruitment processes are barrier-free and accommodating to all individuals, including those with disabilities. If you require accommodation at any stage of the application, interview, or employment process, please inform our Human Resources department at hr@caaniagara.ca 

We will work with you to meet your needs and ensure a positive experience throughout the recruitment journey.