Travel Clerk

WHO WE ARE:

CAA Niagara is a proud Niagara Region employer, that strives to deliver rewarding experiences and enhance the lives of our community. For over one hundred years, we have been a staple within our community, providing such services as emergency roadside assistance, travel services, insurance coverage, membership, and rewards savings; continually growing our suite of relevant services and products. 

A true community partner, we could not be here without our over 150,000 members across Niagara, allowing us to focus on earning your continued trust, every day!

TRAVEL CLERK OVERVIEW:

Are you a detail-oriented and organized individual with a passion for travel and customer service? We are seeking a dedicated Travel Clerk to join our team. In this role, you will be responsible for assisting our Travel consultants with travel arrangements, providing excellent customer service, and ensuring a seamless travel experience. If you have strong communication skills, an eye for detail, and a love for travel, we want to hear from you!

This is a full-time permanent position, with a minimum of 37.5 hours per week.

WHAT’S IN IT FOR YOU: 

• 100% employer-paid premiums for health, dental, vision, life insurance, travel insurance 
• Virtual Healthcare and Nurse Navigation Support 
• Participation in a Defined Contribution Registered Pension Plan.
• Opportunities for growth, training, and development
• Give Where You Live Program (Community Volunteer Program) 
• Green and/or Wellness Reimbursement Program 
• Paid Personal and Vacation Hours

REQUIREMENTS:
To be seriously considered for this role, please have the following in regard to:

• Experience: 2+ years of customer service and administrative experience
• Education:  Post-secondary education in Travel & Tourism will be considered an asset / TICO certification (or willing to obtain)
• Skills: Strong computer skills and thrives working under pressure. Exceptional attention to detail skills 
• Characteristics: Enthusiastic about data entry with a strong emphasis on efficiency and quality. Passionate about travel and committed to continuous learning.
• Hours & Location: Must be able to work at any one of our five locations: Grimsby, St. Catharines, Welland, Niagara Falls, and Thorold. 

RESPONSIBILITIES:
As CAA Niagara’s Travel Clerk, you will be supporting the Travel Department, including, but not limited to:

• Supporting the Travel Consultants by creating invoices for clients based on booking details and other tasks
• Preparing travel documents for clients and completing online check-ins
• Completing bookings for some suppliers, such as Journeys Tours, Niagara Airbus, Cruise excursions, Car rentals, hotel reservations, and more
• Qualifying & Triaging travel customers while maintaining and creating travel leads
• Assisting with and at travel consumer events

It's the perfect time to start your next journey. Make it CAA Niagara and apply today!

CAA Niagara is an equal-opportunity employer and is committed to providing an accessible and inclusive workplace. We are dedicated to ensuring that our recruitment processes are barrier-free and accommodating to all individuals, including those with disabilities. If you require accommodation at any stage of the application, interview, or employment process, please inform our Human Resources department at hr@caaniagara.ca 

We will work with you to meet your needs and ensure a positive experience throughout the recruitment journey.