Member Services Representative (FT)

Who We Are:

CAA Niagara is a proud Niagara Region employer, that strives on delivering rewarding experiences and enhancing the lives of our community. For over one hundred years, we have been a staple within our community, providing such services as  emergency roadside assistance, travel services, insurance coverage, membership and rewards savings; continually growing our suite of relevant services and products.

A true community partner, we could not be here without our over 150,000 members across Niagara, allowing us to focus on earning your continued trust, every day!

MEMBER SERVICE REPRESENTATIVE OVERVIEW:

We are seeking a full-time Member Service Representative to join us in a dynamic role where you are the first person our members are greeted with, representing our brand with energy and a passion for exceptional service. 

Are you someone whose enthusiasm becomes infectious, and your helpfulness builds lasting relationships? Beyond traditional customer service, you will play a pivotal role in driving sales by converting inquiries into opportunities. 

If you have a natural inclination for customer service, a flair for sales, and a commitment to creating positive experiences, APPLY TODAY to redefine excellence in customer relations here at CAA Niagara. 

WHAT’S IN IT FOR YOU:

100% employer-paid premiums for health, dental, vision, life insurance, travel insurance

Virtual Healthcare and Nurse Navigation Support

Defined Contribution Registered Pension Plan

Growth/Training and Development opportunities

Give Where You Live Program (Community Volunteer Program)

Green and Wellness Reimbursement Program

Paid Personal and Vacation Hours

REQUIREMENTS:

To be seriously considered for this role, please have the following regarding:

Experience: 2+ years of customer service experience  

Skills: Demonstrated enthusiasm for delivering outstanding customer service, keen attention to detail, proficiency in Microsoft applications, and a tech-savvy mindset. Comfortable excelling in a dynamic and fast-paced work environment.

Characteristics: Self-driven attitude and a commitment to ongoing learning. Customer service approach that focuses on prioritizing and valuing members.

Hours and Location: as a Member Services Representative, you must be able to work flexible hours, including days, evenings, and weekends on rotation. You must have the ability to work at any one of our four locations: Grimsby, St. Catharines, Welland, and Niagara Falls.

RESPONSIBILITIES:

As a CAA Niagara Member Services Representative, your responsibilities and duties will be, including but not limited to:

• Being an AMBASSADOR for CAA Niagara
• Greeting members upon arrival to our branches or via telephone
• Delivering outstanding customer service and building strong relationships with our members
• Providing information to visitors or callers on membership services, including but not limited to joining and renewing memberships, savings partners, insurance products, auto touring, group tours, and travel services

Does this sound like the right match for you? Submit your resume today!

CAA Niagara is an equal-opportunity employer and is committed to providing an accessible and inclusive workplace. We are dedicated to ensuring that our recruitment processes are barrier-free and accommodating to all individuals, including those with disabilities. If you require accommodation at any stage of the application, interview, or employment process, please inform our Human Resources department at hr@caaniagara.ca 

We will work with you to meet your needs and ensure a positive experience throughout the recruitment journey.