Operations - General Manager - AB

General Manager

MTH HOUSE by Basecamp, Canmore

About Basecamp Property Management Ltd

Basecamp Properties is a rapidly growing chain of boutique hotels based in Canmore, Banff, Lake Louise & Kananaskis in Alberta and Revelstoke & Golden in British Columbia. We are an energetic team driven by our core values and providing our guests a home away from home. Basecamp resorts is the recipient Hotelier Magazine’s award for 2023 Regional Company of the year.

MTN House by Basecamp is our latest upscale property with 99 newly renovated hotel rooms, an elevated restaurant with a farm to table ethos, and Canmore’s first Nordic Spa.

Position Overview

We require a full-time General Manager to run day-to-day operations, displaying exceptionally high standards within an elevated & luxurious property. The General Manager will be responsible all for the Guest Service Manager, Housekeeping Manager, Spa Manager, Restaurant Chef and the Restaurant General Manager, for smooth running of all amenities.

Salary: Dependent on experience

Shifts: Full-time/Permanent

Key Responsibilities

• Human Resources
  • Promote the Basecamp Brand
  • Work with People & Culture on a wage grid, retention incentives and hiring and terminating.
  • Present People and Culture with proper documentation and execution plan for termination of employees.
  • Train, encourage, support, acknowledge, discipline and terminate employees of all departments under supervision.
  • Conduct 3-month probationary reviews and annual reviews.
  • Ensure awareness of all regarding policies and rules and not only obey them but assists in enforcing them.
  • Follow and adhere to all Basecamp policies.
  • Implement and manage the hotel's health and safety plan and meetings with the health and safety committee.

• Revenue & Financial
  • Work closely with Guest Services and Revenue Manager to ensure rooms are ready to sell and the highest possible revenue is being generated depending on the time of year.
  • Audit and reconcile daily labour at the property. This task will be a top priority and will be checked daily by the Vice President of Operations.
  • Ensure that monthly financial outlooks for Net Operating Income, Rooms, Food & Beverage, Admin & General and more are on target and accurate.
  • Respond to audits to ensure continual improvement is achieved.

• Operations
  • Works with the Vice President of Operations to create and maintain Housekeeping and Guest Services policies and procedures.
  • Work with management team to respond to disturbances in guest rooms and medical emergencies, guests and ensure overall safety and security throughout the property is maintained.
  • Insist upon meticulous cleanliness and orderliness of the property.
  • Help achieve departmental goals and contribute ideas for better guest satisfaction, colleague relations, and revenue enhancement by providing motivational leadership.
  • Meets weekly with management team (GMs across all properties), plus conducts weekly meetings with on-site managers and / or supervisors
  • Collaborate with the front desk to ensure pre-arrival requirements are met in preparation for check-in.
  • Updates the Maintenance Manager daily on any repairs or deficiencies to rooms and properties.
  • Proactive approach on guest comments/issues, ensuring these are handle in a timely and professional manner meeting or exceeding guest expectations.
  • Schedule and track annual and semi-annual deep cleanings.
  • Schedule and tracks pest eradication activities.
  • Work in tandem with Managers and Supervisors to ensure optimum coverage over a seven-day week.
  • Works closely with the Maintenance Manager with regards to quarterly and yearly maintenance as required.
  • Place all orders for goods related to the operation of the property.
  • Lead by example and supervises daily operations of the front-line employees; assists with cleaning rooms, moving of linens to and from rooms, ensuring that rooms are ready for 4pm check-in.
  • Maintain par stock of guest supplies, cleaning supplies, linens and uniforms.
  • Monitors staff lock codes throughout the properties.  
  • Inspect and document repairs and cleanliness of the property to ensure optimum upkeep and repair, room cleanliness and overall property appearance.
  • Make suggestions to the Vice President of Operations concerning improvements which would lead to make more satisfied customers and/ore increase volume of business or profit.
  • Establish the hotel’s reputation for quality and luxury by inspecting rooms, public areas, and the surrounding grounds for cleanliness and upkeep on a periodic basis.
  • Ensure group arrivals are efficiently taken care of, and update the Sales Manager on any issues.
  • Ensure effective procedures are in place with payments, email and text correspondence, releasing of damage deposits and batch closes.
  • Additional duties to be added upon opening of the Nordic Spa.

• New Business Development
  • Evaluates operational issues to determine how competitive and current it is with the latest trends in the industry.
  • Become an ambassador for Basecamp in the local community, creating positive relationships with other businesses in the region.

Requirements

• Be familiar with the operation and programming of the Webrez point of sale system.
• Working knowledge of Microsoft Windows – Outlook, Excel, Word.
• A solid understanding of pricing, budgets and cost controls.
• Valid Driver’s License with clean abstract for three years minimum.
• First Aid Certification (training can be provided).

Why Work for Us? 

• We have a health benefits plan.
• Staff and Family and Friends discounts at all Basecamp properties.
• We offer competitive wages.
• There is room for advancement in our growing company.
• We have a friendly atmosphere.
• We believe in working hard and having fun!

At Basecamp Resorts, we are dedicated to building a workplace that values diversity and ensures equal opportunities for all. We are committed to fostering diversity and inclusion and celebrate differences. If you require assistance during the hiring process, please contact Beth at careers@basecampresorts.com to discuss your needs confidentially.