Spa Reservations Agent

Banff, AB, Canada Req #649
Wednesday, July 10, 2024

As one of Banff’s leading hospitality companies, Banff Lodging Co. offers a diverse range of job opportunities with competitive salaries and comprehensive benefits. Our commitment to exceptional guest experiences is matched by our dedication to staff, we value teamwork, creativity and a passion for providing outstanding hospitality experiences. We provide ongoing training and development to help our employees advance in their careers and our properties include a diverse range of hotels, resorts, and restaurants, each with its unique character and style, giving employees the chance to work in a variety of settings and learn new skills.

During the course of the day you’ll listen to and understand the requirement of guests, either directly or working with travel agency representatives.  You’ll handle incoming inquiries and secure booking by phone, email and fax.  You’ll become a go-to fountain of knowledge, sharing a deep wisdom about treatments, facilities and other amenities of the Red Earth Spa and Meadow Spa and Pools. This position is based at Head Office.

Duties and Responsibilities

  • Answer all in-coming phone calls and emails in a professional manner, in line with company standards.
  • Share knowledge on spa services, health club facilities and other hotel amenities.
  • Book spa appointments (i.e. confirm treatment, time to arrive, spa cancellation policy, etc.).
  • Work with Spa Receptionists and Managers to ensure reservations are prepared, and to manage. treatment schedules in a way that maximizes sales opportunities.
  • Perform administrative tasks that may include reporting, spa reservation checks, marketing initiatives, and data entry, etc.
  • Work safely. Obey all health and safety policies and procedures and report injuries and hazards immediately.
  • Help develop the Reservation Team’s spa training and product knowledge program.
  • Additional duties as assigned to meet guest’s needs


Skills and Experience

  • Administrative and customer service experience.
  • Knowledge and experience gained in a spa environment is a strong asset.
  • A positive team-player attitude and a strong willingness to learn.
  • Superior organizational and time management skills.
  • Strong computer literacy.
  • Excellent written and verbal communication skills (English essential).
  • Great attention to detail.
  • Ability to work a flexible schedule including evenings, weekends and holidays.



Please note that only applicants selected for further consideration will be contacted.


Banff Lodging Co. is committed to building a workplace where everyone can succeed and belong. As a Signatory to the Bow Valley Workplace Inclusion Charter we continue to work on our ongoing commitment to build an even more diverse, equitable, and inclusive team environment. We are working to eliminate barriers for applicants and team members from equity-seeking groups. If you can’t apply online or need an accommodation during the application or hiring process, please contact us at or 403-760-8521.

Other details

  • Job Family Sales and Marketing Hourly
  • Pay Type Hourly
Location on Google Maps
  • Banff, AB, Canada