Experienced IT Generalist

229 Bear St Suite 300, Banff, AB T1L 1H8, Canada Req #661
Friday, July 19, 2024

As one of Banff’s leading hospitality companies, Banff Lodging Co. offers a diverse range of job opportunities with competitive salaries and comprehensive benefits. Our commitment to exceptional guest experiences is matched by our dedication to staff, we value teamwork, creativity and a passion for providing outstanding hospitality experiences. We provide ongoing training and development to help our employees advance in their careers and our properties include a diverse range of hotels, resorts, and restaurants, each with its unique character and style, giving employees the chance to work in a variety of settings and learn new skills.

Banff Caribou Properties is a dynamic and growing company and as we continue to expand, we are looking for a talented and experienced IT Generalist to join our team and support our technological needs.


Job Overview:

We are seeking a skilled IT Generalist with a broad range of technical expertise to manage and support our IT infrastructure. The ideal candidate will have experience in network management, hardware and software troubleshooting, system administration, and end-user support. This role requires a proactive individual who can handle multiple tasks and projects simultaneously, ensuring the smooth operation of our IT systems.


This position is in person in Banff, Alberta.  Remote work is not available.


Key Responsibilities:

Network Management: Maintain and troubleshoot local and wide area networks (LAN/WAN), ensuring reliable connectivity and performance.


System Administration: Manage and support servers, including file, email, and application servers. Ensure data backups and disaster recovery plans are in place and operational.


Hardware and Software Support: Install, configure, and maintain computer and VOIP hardware, software, and peripherals. Provide technical support to end-users, resolving issues promptly.


Security: Implement and manage security protocols to protect company data and IT infrastructure from cyber threats. Monitor and respond to security incidents.


Technical Documentation: Create and maintain documentation for IT procedures, configurations, and user manuals.


Training and Support: Provide training to staff on IT systems and best practices. Offer ongoing technical support and guidance.



  • Technical Applied Diploma or Degree in Information Technology, Computer Science, or a related field.
  • Experience: Minimum of 3-5 years of experience in IT support or a similar role.
  • Must have a valid drivers license
  • Proficient in Windows
  • Experience with network administration
  • Knowledge of cloud services
  • Familiarity with virtualization technologies
  • Understanding of cybersecurity principles and practices
  • Strong problem-solving abilities, excellent communication skills, and the ability to work independently and as part of a team.

We offer a competitive salary based on experience and qualifications. Enjoy health and dental benefits, with eligibility to become an employee shareholder. Receive an anniversary bonus and access to excellent health and wellness programs, including discounted ski pass and golf passes.

Benefit from complimentary hotel stays and food & beverage discounts at all our restaurants and other businesses.

Please note that only applicants selected for further consideration will be contacted.


Banff Lodging Co. is committed to building a workplace where everyone can succeed and belong. As a Signatory to the Bow Valley Workplace Inclusion Charter we continue to work on our ongoing commitment to build an even more diverse, equitable, and inclusive team environment. We are working to eliminate barriers for applicants and team members from equity-seeking groups. If you can’t apply online or need an accommodation during the application or hiring process, please contact us at hr@banfflodgingco.com or 403-760-8521.

Other details

  • Job Family Archive
  • Pay Type Salary
Location on Google Maps
  • 229 Bear St Suite 300, Banff, AB T1L 1H8, Canada