Returns Coordinator

Job Title: Returns Coordinator

Department: Customer Service

Reporting to: Order Processing Manager

Location: Shelbyville, KY (ON-SITE)

Greenfield is looking for a Returns Coordinator to join our growing team. 

The primary focus of the Returns Coordinator is to handle all domestic returns and assist with customer issue communication emails.  This role requires a strong attention to detail and ability to multitask.  Accuracy and thoroughness are crucial in this position.

Who We Are: 

Greenfield Global is a leading producer and supplier of high-value, mission-critical raw materials, ingredients, and additives that are vital to businesses and integral to a lower-carbon economy. From start-ups to the largest brands in the world, customers trust Greenfield’s extensive portfolio of premium products, regulatory expertise, and industry-leading service to improve people’s lives and the health of the planet. 

Why Join Greenfield? 

We innovate, collaborate, and work with purpose. By unlocking the potential of people, partnerships, and nature to accelerate sustainable solutions for the health of the planet, our work has a positive impact on the environment around the world. We’re always looking for people who can bring new talents and experience to our team. 

Who You Are:

• Knowledge of chemical industry 
• Excellent attention to detail and organizational skills
• Strong communication skills
• Strong customer service experience 

Your Experience Should Include: 

• Ability to work independently in a fast paced environment
• 2-5 years of experience for Greenfield Global preferred
• Proficiency in Excel and Microsoft Office products
• Excellent verbal and written communication skills 
• Ability to work very well with others 
• Extremely detail oriented, organized, accurate, and thorough
• Great record keeping and time management skills

Job Responsibilities:

• Oversee Customer Issue Communication (QA129) emails and arrange returns based on approvals
• Work with accounting to issue credits for non-return related issues
• Communicate with customer to obtain information required to initiate return 
• Arrange return with carrier/logistics manager
• Follow all Federal Regulations and conditions surrounding returns procedures 
• Assist with Off Bond material tracking/reshipment 
• Work closely with external warehouse staff and multiple departments until all returns are closed/credited – substantial interdepartmental communication 
• Ensure all correspondence is properly documented 
• Setup and maintenance of return workflows in D365
• Resolution of freight billing issues between carriers and customers
• Customer account maintenance (updating notes or customer item lists as needed)

Total Compensation & Care: 

• Base pay dependent on experience and demonstrated performance
• Formal and informal training opportunities 
• Comprehensive health and dental benefits 
• Income protection: short- and long-term disability coverage, life insurance, paid personal sick time 
• Vacation time exceeding industry standards 
• Company funded retirement savings program with individual contribution opportunities 
• Meaningful and challenging work 
• Curated intentional culture focused on growth and development, engagement, and communication  

About Us

We own and operate five distilleries, four specialty chemical manufacturing and packaging plants, and three next-generation biofuel and renewable energy R&D centers. This integrated model enhances supply chain transparency, quality control, custom formulation development, and ultimately customer satisfaction. 

Core Values 

• Honesty 
• Integrity 
• Respect 
• Commitment 
• Openness to Change 

Core Principles 

• Innovation: We are constantly seizing opportunities to develop new products, processes and methods to meet the diverse and demanding requirements of our customers. 
• Collaboration: We are part catalyst, part collaborator. We work with partners to get the most out of our existing products, and to develop custom solutions for our customer requirements. 
• Responsibility: Our commitment to give back to local communities in the US and Canada goes beyond the bottom line. We give back to the planet by processing renewable resources into low carbon fuels and chemicals. 
• Agility: Our team is not only fast, but we also have the flexibility and creativity to pivot with customer needs to develop custom-made, on-time solutions. 
• Discipline: At every plant, and for every customer, for every shipment, we put quality first. We operate a tight, transparent supply chain while meeting the highest regulatory standards. 

Greenfield Global USA, Inc. is an equal opportunity employer that is committed to providing a workplace free from harassment and discrimination. All qualified applicants for employment will be considered without regard to race, color, religion, sex, sexual orientation, marital or domestic partner status, gender, identity or expression, pregnancy, age, national origin, ancestry, disability status, genetic information, veteran status, or any other legally protected characteristic.