Sunwing Weddings Administrator

The Opportunity:

As the group Sales Sunwing Weddings Administrator you will Generate customer loyalty through excellence in customer service, efficiency, expertise, and product knowledge. Administer and manage the travel aspect of each wedding group end to end with great attention to detail ensuring accuracy and customer satisfaction. The position reports to the Group Sales Supervisor and will be located in Toronto, ON.  

Work Perks:

• Remote and/or Hybrid Work Opportunities
• Great travel perks!
• Goodlife Corporate Discount
• Comprehensive benefits package
• RRSP Matching Program
• Growth opportunities
• Free Parking
• Open concept, collaborative workspace
• Fresh Café with delicious snacks and meals at a subsidized price!
• Opportunity to give back through our social responsibility initiatives
• See for yourself! @sunwinglife

What You’ll Do:

• Respond to incoming customer inquiries (SWW Queue or SWW email inbox) and Administer/Maintain pertinent details for each wedding group.    
• Provide excellence in customer service for the purpose of generating new sales by building customer loyalty and retention. 
• Counsel all guests with regards to travel requirements, insurance (TICO related) 
• Provide proof of payment and confirmed travel details once guests are booked 
• Manage multiple payments from individual guests 
• Create and maintain group bookings in Sunwing Booking System.  
• Attend trainings as assigned by management and Group Sales Trainer. 
• Maintain product knowledge and participate in ongoing training as scheduled 
• View Product Webinars 
• Organize information provided for quick reference when required 
• Keep current promotions on hand for quick reference. 
• Stay current on procedural changes and updates 
• Work through challenges or escalations by thinking outside of the box and being creative.

What You’ll Need:

• Minimum 1-year telephone sales and customer service experience or related experience 
• Pleasant telephone manner, excellent communication skills and enjoys working directly with customers 
• Detail oriented, organized and capable of multi-tasking 
• Demonstrates initiative with problem solving and decision-making skills  
• Is comfortable working with numbers, numeric 
• Ability to work well under pressure, be flexible, reliable & prioritize workload 
• Experience with MS Office (email, Word, Excel) 
• Knowledge of Soft Voyage TTS an asset
• TICO certification required