Sales Center Agent

27 Fasken Dr, Etobicoke, ON M9W 1K6, Canada ● Virtual Req #148
June 5, 2024

About Us:


Sunwing Vacations Group is home to North America’s largest vacation brands, comprised of the leading Canadian leisure tour operators Sunwing Vacations and WestJet Vacations, along with the growing United States based tour operator Vacation Express, together with the Group’s own travel retail businesses and Luxe Destination Weddings. Our culture is driven by our EPIC Values (entrepreneurial, passionate, innovative, and customer-centric) and our teams work together to deliver our purpose “passionate people making vacation dreams come true”.


IconDescription automatically generatedSales Centre Agents (Hybrid/Remote) 


Multiple opportunities available! 


The Opportunity! 

If you like travel, (and love to travel!), we’re looking for EPIC Sales Centre Agents to join our Team. If you are eager to grow your career, this position builds the foundation for a variety of opportunities within Sunwing Vacations Group! This is a full-time position that helps guide our customers to book the vacation of their dreams and assists them with their travel plans. In many cases, you will be the first step in our “Every Step of the Way…” customer journey! 


  • Schedule: Full time, 35 hours a week with possibility of overtime when needed 
  • Shift: Variable and dependent on business needs. Mornings/ Evenings & Weekends on a rotation basis 
  • Business Hours: Monday to Friday from 8am to 12am and Saturday/Sundays from 9 am to 6 pm. 
  • Work Location: Remote Work/ May need to go to office location periodically as needed 
  • Training: July 15, 2024, full time Monday to Friday 
  • Equipment: Computer equipment will be provided. High speed internet and access to a modem is required. 

What You’ll Be A Part Of! 

  • A dynamic team with Remote Work growth opportunities. 
  • A company where everyday is different and people come first! 
  • Opportunity to give back through our social responsibility initiatives 
  • Work with a fun, passionate, travel-loving team! 
  • Grow your career with challenging and rewarding work that makes a difference. 
  • See for yourself! @sunwinglife 


About You:  

  • You love providing the best customer service experience! 
  • You are exceptional with customer service and sales 
  • You are friendly, approachable and reliable 
  • You have a positive and motivated attitude with a strong compassion for customers and sales 
  • Comfortable speaking on the phone to customers with patience and delivering information in a clear and professional manner 
  • You enjoy helping others and find solutions to their problems. 
  • Computer skills, the ability to navigate software easily (Google, Word, Outlook,…) and the ability to type with attention to detail. 
  • You have access to a quiet workplace, High Speed internet and a direct connection to a modem. 

What You’ll Do: 

  • Answer inbound phone calls from business partners and direct consumers efficiently and accurately. 
  • Match customer needs with the products we have to offer and secure the booking for them. 
  • Share feedback, trends, and suggestions from customers to continuously improve the customer experience. 
  • Learn the software systems to be able to communicate effectively with incoming requests.  
  • Work with colleagues when necessary to resolve customer complaints. 
  • Learn about the products inside and out to be able to answer any questions from customers. 

What You’ll Need: 

  • Strong Communication written and verbal
  • Able to be flexible with your work schedule - evenings and weekends required. 
  • Able to work in a remote environment. 
  • Customer Service and Sales experience 1 year (preferred). 
  • Call Centre experience (preferred). 
  • Ability to work with computers and different software. 
  • Available for 1 day orientation in our Toronto or Laval Office (July 15, 2024). 
  • TICO/ OPC certification is a great asset. 


We thank all who apply however only those who meet the qualifications will be contacted. 

We thank all who apply however only those who meet the qualifications will be contacted.
Diversity, equity, and inclusion - Diversity makes us EPIC; we strive to foster a culture where employees feel uniquely themselves and part of a team. Violence and harassment prevention and response - We partnered with White Ribbon to help us create a survivor-centric, trauma informed policy and educational programs used by all our divisions. Total wellbeing - Our approach is for holistic opportunities to help employees Be EPIC and Be Well. Learning and development - Our offerings are focused on the development of competencies, personal leadership, and leadership in groups and teams.

We are also committed to employment equity and to fostering an inclusive, accessible environment. We welcome applications from everyone. We will accommodate all applicants throughout the hiring process. If you are an individual who requires accommodation to apply to this position, please email

Other details

  • Job Family SALES CENTRE
  • Pay Type Hourly
Location on Google Maps
  • 27 Fasken Dr, Etobicoke, ON M9W 1K6, Canada
  • Virtual