Associate, Products & Services

100 Queens Quay E, Toronto, ON M5E 1Z2, Canada Req #183
April 9, 2024

About Us:

As a leading Canadian wealth management organization, Richardson Wealth offers the personal touch of a boutique firm while delivering big results. With offices across the country, we are home to some of Canada’s best investment advisors. We’ve embarked on an exciting growth phase – a multi-year transformational journey to enhance our entrepreneurial, high-performing, advisor-centric culture.


Where we’re going:

We want to be the brand of choice for Canada’s top advisors and their high-net-worth clients. We also have an ambitious growth strategy to triple our Assets under Administration (AUA) to $100 billion by 2027.


To reach our goals, we are making strategic investments in technology, real estate and, most importantly, our people.

Position Overview
The successful candidate will be dealing with various administrative and operational issues in the support of Canadian Fee based account and U.S. RIA Business initiatives. This position will require excellent Customer Service skills in supporting and dealing with Advisors, their teams, internal operations and our external custodian.
Duties and Responsibilities
•    Administration of fee based managed accounts including items such as:
   •    Processing and approval of service requests and account opening documentation
   •    Processing of Investment groups risk profile changes and modifications for congruence with client risk tolerance and objectives
   •    Processing account termination requests made by IAs
   •    Processing of IA credentials and account linking
•    Provide back up support for the administration of U.S. RIA accounts
•    Management of department content on internal websites
•    Regularly interact with our advisors, custodian and Envestnet service representatives to resolve questions and escalated service items
•    Become a SME for IAs and provide product support on policy, procedures, and fees related to Envestnet and other department policies
•    Assist with projects by doing data analysis in Excel

Qualifications and Skills
•    Excellent customer service and able to work well under pressure
•    1-3 years’ experience in the financial sector would be an asset
•    Ability to multi task and prioritize multiple requests
•    Proficient in Microsoft Word, Outlook
•    Advanced knowledge of Microsoft Excel
•    Knowledge of back-office and retail brokerage operations/requirements an asset
•    Experience with Morningstar Direct, Dataphile, Envestnet and NetX360 not required but would be an asset
•    This role requires someone who is a accountable, a problem solver and is able to work with others in a collaborative environment

•    Post-secondary education required
•    Canadian Securities Course (CSC) required
•    CIM, PFP or progress towards CFP would be considered an asset
•    Series 6/7 would be an asset but not required

Why Apply:

Our firm is only as good as the people who work here. Our employees are exceptional because they combine in-depth expertise with enthusiasm and empathy. From our front office talent to our colleagues behind the scenes, we have one focus: to ensure our people thrive here more than anywhere else. Are you innovative, self-driven, and client-centric?


If so, we’re ready to invest in you.


Richardson Wealth is an equal opportunity employer and committed to providing a diverse, equitable and inclusive environment. We are happy to meet your individual needs in keeping with the Canadian Charter of Rights and Freedoms and the Accessibility for Ontarians with Disabilities Act. Candidates may request accommodation at any point during the interview process.


We are a proud partner of Pride at Work Canada.

Other details

  • Pay Type Salary
Location on Google Maps
  • 100 Queens Quay E, Toronto, ON M5E 1Z2, Canada