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Customer Service Representative

Cambridge, ON, Canada Req #4254
March 20, 2024

Find Your Limitless with Reliance

By joining Reliance as a Customer Service Representative, you’ll become an important team member and will be provided with the tools you need to succeed.  We have ambitious growth plans and are looking for Team Members who want to grow with us. At Reliance, we pride ourselves on the fact that we provide limitless opportunities for growth and we encourage it by rewarding our Team Members for their success in many ways. If you’re ready to find your limitless – join us!

What will you do?

  • Learn and grow as an important part of a team that cares about Reliance and its customers.
  • Engage with Reliance’s commercial customers through phone and email handing all aspects of the customer life cycle from servicing equipment, protection plans, discussion invoice and billing details to generating sales leads for our sales teams
  • Exceed customer experience and sales expectations
  • Deliver best-in-class service experience in a professional courteous manner to internal and external customers
  • Manage incoming calls and assist our customers with their requests, providing the right solution for the customer to drive sales
  • Meet and exceed monthly sales targets and sales performance KPI’s
  • Maintain expert-level knowledge on our products and services
  • Communicate (verbal and written) with internal partners on applicable customer related interactions
  • Communicate effectively interdepartmentally and cross-functionally
  • Be a team player 
  • Maintain positive customer relationships in order to deliver outstanding customer experience and retain customers
  • Resolve customer disputes and complaints within company guidelines, emphasizing on providing outstanding customer service
  • Contribute to continuous team improvements and business performance
  • Other duties as assigned


What do we offer?

  • A successful and knowledgeable team to be part of and learn from
  • Competitive base pay plus the ability to earn more tied to your success – the only limit is your potential
  • A great benefits plan for you / your family
  • Career paths so you can advance in the company
  • A variety of perks for high-performing Team Members including the chance to win and be part of our annual President’s Club trip to a tropical destination
  • Award-winning and one of Canada’s Most Admired Corporate Cultures with a proudly diverse and inclusive team


What do you bring?

  • A growth mindset: above all else, we’re looking for people who are dependable, ambitious and want to grow with Reliance
  • Minimum 2 years of Inside Sales Call Center experience
  • Industry knowledge and/or experience working with HVAC and service protection plans is a    strong asset
  • Results-driven individual who takes initiative to drive the business
  • Can do attitude with customer focus
  • Superior problem-solving skills and analytical ability
  • Top-notch customer service with both internal and external customers
  • Responsive and easily adapts; embraces change
  • Ability and aptitude to recognize and positively address performance challenges
  • PC literate and adept with learning new systems, good working knowledge of MS Office and CRM
  • Excellent time management and organizational skills

Why Reliance?
Reliance is the industry leader in providing home comfort solutions and we do just that in over 2 million customer homes across North America. Reliance is a trusted source and has become one of Canada’s largest providers of water heaters, furnaces, heat pumps, air conditioners, water purification, plumbing, protection plans, smart home, electrical, and EV chargers. Reliance is a $1 Billion business with 2,600 team members and we’re growing! We’re proud to be recognized as one of Canada’s 10 Most Admired Corporate Cultures. It's our team members and their relentless focus on the business, each other, and our customers that makes us great.

Other details

  • Pay Type Salary
Location on Google Maps
  • Cambridge, ON, Canada