Support Analyst
Freson Bros., an Alberta-owned and operated fresh food retail chain, is currently looking for a Support Analyst to join our team based in the Operations Office in Stony Plain, Alberta.
Qualifications:
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Excellent verbal and written communication skills
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The ability to multitask and work in a fast-paced environment
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Understanding of networking protocols, including troubleshooting for connectivity
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Active Directory experience; creating accounts, group policy, and group management
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Experience working with multiple ISPs, Firewalls, and EDR/MDR
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The ability to understand enterprise networks, configuration, and its impact on the organization
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Strong interpersonal, organizational, and project management skills
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A degree, diploma, or certificate in one of the following disciplines is an asset: computer science, computer networking, computer security
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1-3 years of support experience, with retail software, is an asset
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Ability to travel
The Role & Responsibilities:
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Provide frontline technical support to end users
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Answer technical questions and requests, complete follow-up until resolution
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Create and update user accounts in multiple systems
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Triage and prioritize support requests for other teams
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Document incident responses
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Create and maintain documentation
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Document solutions provided
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Track software and hardware licenses
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Create FAQs, knowledge base articles, and other self-help end-user documentation
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Deploy hardware and software
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Install computer hardware such as desktops, laptops, peripherals, and printers
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Install updates and patches
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Support hardware rollout to store locations, including firewalls, tills, access points, scales, etc.
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Participate in the evaluation, recommendation, and selection of network, security, and IT tools and software
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Stay current with technology trends
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Reports to the IT Director
Most importantly, the willingness and enthusiasm for continuous learning and development.
Position Details:
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Position Type: Full-Time
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Work Environment: 100% In-Office, Stony Plain
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Salary Range: $50 000 - $60 000 per annum
If you’re the Support Analyst we are looking for, we invite you to submit your resume with a cover letter about what piqued your interest in this role at Freson Bros.
Freson Bros. Perks:
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Group Benefits plan available for all Full-Time Team Members
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Team Member Discount Program
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Team Member Discounted Lunch Program
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Endless professional development and training opportunities
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Company endorsed continued Education Programs
About Freson Bros.:
Founded in 1955, Freson Bros. is an Alberta-based fresh food retailer. Host to 17 locations across Alberta and employing over 1100 Team Members. Freson Bros. is committed to providing Albertans with high-quality, hand-made and local food products at a great value. The crafts of Bakers, Butchers, Chefs and Sausage Makers are championed here. Freson Bros. is home to those who believe really great food (and people) really matter.
For more information about what we believe in at Freson Bros. and our foundational values, visit our website at:
https://www.freson.com/careers/
If you’re the individual we are looking for, we invite you to submit your resume with a cover letter about what piqued your interest in this role.
Other details
- Pay Type Salary
- Min Hiring Rate $50,000.00
- Max Hiring Rate $60,000.00
- Freson Bros. Operations Office, 4401-48 St, Stony Plain, Alberta, Canada