iLearn Support Assistant
Job Title: iLearn Support Assistant
Department: Academic Centre of Excellence
Location: College Drive Campus
Status: Regular Part-Time
Hours Per Week: Up to 24 hours
Pay Rate: $20.19/hour
Application Deadline: Thursday, October 24, 2024 – 12:00 p.m.
iLearn Support Assistant will provide efficient and effective support to end-users encountering technical difficulties or inquiries related to the Learning Management System (LMS), iLearn. The incumbent will diagnose and resolve issues, respond to user queries, and offer guidance on system usage. Furthermore, they will collaborate with the LMS Administrator and other ACE members to ensure seamless operations of the platform.
Qualifications:
- Two-year Diploma or Degree preferably in the area of information technology or educational technology
- Minimum six (6) months experience working in a professional office environment
- Demonstrated administrative and technical skills, with a focus on user support within the context of supporting a Learning Management System (LMS)
- Proficient in Learning Management Systems (preferably Brightspace by D2L)
- Exceptional interpersonal skills
- Basic knowledge of data analytics
- Proficient in Microsoft Office Suite (Excel, PowerPoint, Word, Forms, Visio)
- Demonstrated ability to successfully collaborate with diverse groups
Responsibilities:
- Follow triage processes to address low and mid-level inquiries from faculty, students, and partners. Promptly respond to support requests from faculty and students (including Canadore and partner institutions)
- Conduct basic troubleshooting, post system news, update calendars, and create user accounts and course sandbox masters
- Provide user access to resource courses
- Provide iLearn support to drop-ins and scheduled 1:1 bookings
- Support content creation using H5P, HTML, and other educational technology tools
- Identify and escalate system or integrated product issues as needed
- Initiate process and perform course reviews
- Support student orientation sessions and update internal support and training tools
- Analyze iLearn support trends and identify associated training opportunities (for faculty and students) and creation of resources
- Other duties as assigned
All interested applicants are invited to apply by the deadline. Please note that internal applicants will be first considered in accordance with Article 19: Job Postings/Promotions language in the College Support Staff Part-Time Collective Agreement.
Applications will be accepted by the Organizational Development and Talent Management Department through our Career Portal at https://www.canadorecollege.ca/about/careers until 4:00 p.m., on the closing date. While we thank all applicants, only those selected for an interview will be contacted.
Canadore College is committed to inclusion, diversity, equity, and accessibility.
Other details
- Pay Type Hourly
- Hiring Rate $20.19
- 100 College Dr, North Bay, ON P1B 8K9, Canada